Halfords - Oldbury Reviews Summary

Customer Service

Pros:

• "Great service by the young man who did a basic check of my car."
• "Received fantastic customer service from John who explained the bikes various bits and features."
• "The most wonderful gentlemen helped me out today, Mash and Jav."
• "I was helped by Mash, he was so helpful when it came buying a car seat."
• "Staff were very good tested my battery first before I paid anything."
• "I attended the Halfords branch in Oldbury for a dash cam fitting this morning and could not praise the service more."
• "Really great service, I went here after being turned away from another garage for a headlight bulb fitting."
• "Great customer service, friendly and welcoming staff!"

Cons:

• "Absolutely diabolical service, I was promised a bike repair would be completed in 2 days."
• "Very poor went in for 2x battery chargers none on display."
• "The customer service in this store has always been low and its not changed at all."
• "Confusing and impossible to get through on the phone about bike repairs."
• "Not enough assistants. Made worse by a young girl on the main till taking details from a customer for fifteen minutes."
• "If you somewhat care about your car, PLEASE avoid this place."
• "Awful experience, the staff did not help or support me, I asked them for assistance, they did not give me the help or support I needed."
• "Staff piss poor at answering the phone instore probably hours cut backs to try and make company more profitable."

Product Quality and Availability

Pros:

• "Originally listed and gave me the wrong battery for my car but it was quickly corrected."
• "This bike rack is great, but it was very time consuming and complicated to fit."
• "Good products on sale, helpful staff."
• "Ordered a wheel for my bike for delivery at the start of January and it was delayed to March; fair enough parts are hard to get right now."

Cons:

• "Bought a Halfords’s jump starter today as a birthday present went to check and charge it when I got home the box had been opened."
• "I don't know how the bike department at Halfords are still going, after 20 years of riding bikes I don't think they have ever had anything in stock that I went for."
• "Paid for a major service which is meant to last 24 months / 24,000 miles. My oil and screenwash ran out 3 months afterwards."
• "Made a visit in the afternoon on a weekday, the shop was well stocked and had everything I needed. I went in to get my number plate bulb inspected and checked."

Value for Money

Pros:

• "Spent £8 on a bulb fitting. Seems expensive. But I had tried to fit the running light myself."
• "Really good helpful and efficient staff - couldn't do enough to help."
• "Today I collected some graphite grey paint for my BMW. I must say the young lady who sorted this order out for me was superb."
• "Made an order on line and also paid for it Online price £39,99 with my NHS discount I paid £36.30."

Cons:

• "Got emailed a price for the completed repair and that price managed to increase by £5 by the time I had arrived at the store to collect."
• "Very short wait to fit a replacement brake light bulb, D’varn was very helpful and kind - even when I had the wrong bulb!"
• "Booked an 4-5 slot to put in a Cd/radio in car, on the day of service, asked how long the job would take , told 35mnts, 2hrs later still waiting."
• "50 minute round trip to pick up a part they said they had in stock online. Looked everywhere nowhere to be found."