Address: 16 Ealing Rd, Leicester, LE2 7SZ, United Kingdom
Phone: +441162045780
Rating: 3.9
based on 144 reviews.
Customer Service
Pros:
"Friendly and helpful service. Great prices too! Will definitely be going back. Cheers"
"Visited last week for some shock absorbers, the shops clean and tidy and the staff are helpful and friendly."
"The lady was so helpful! I wanted a filter that was out of stock and she recommended me from the system a compatible one instead."
"Ordered a DPF pressure sensor over the phone. A decent Bosch sensor and then collected it as they reserved it for me. A very smooth service."
"Very good and quick service. They open at 8 am so good if you need to pick something before work."
"Guys at Euro car parts are amazing."
"Really happy with the excellent customer service from Nadeem."
Cons:
"Guy on the till absolutely useless!"
"This place is awful for customer service!"
"Totally rude staff, especially on the phone."
"The staff have no idea what they're doing and usually there is 2 people in the whole warehouse with Queues of 30 people."
"Worst place in Leicester rude staff lodsof of swearing going on between staff very slow services some of staff don't have knowledge of parts no customer care"
"The customer service is just not it. The workers are so slow and look like they don’t want to be there."
"Giving 1 star not to the company itself, but to this Leicester store. These people don't know how to talk to customers."
Product Availability and Stock
Pros:
"They had the part in stock when we called."
"Many parts for most makes and models."
"They seem to have most parts in stocks and if not they can order them in for you."
"Always got what I need, fast and reliable."
"Euro Car Parts provides convenient access to a wide range of automotive components."
"I always manage to get what I need once I give my registration number."
"They have a lot in stock."
Cons:
"When we got there somehow it had vanished."
"Twice I've used this store and both times the main item I went for wasn't in stock."
"Now stuck with parts that don't fit my car even after declaring my reg to them."
"I received two wrong parts despite giving my number plate, so EuroCarPart's system needs some work to ensure this doesn't happen."
"Got to store to find the trims I ordered couldn't be located."
"Ordered parts for 10am the following day, only half of them there when I went to collect even though I had email confirmation that they would be ready for 10am the next day. No explanation or apology"
"twice now went for click and collect and the wait is so long."
Pricing and Sales
Pros:
"Visited last week for some shock absorbers, the shops clean and tidy and the staff are helpful and friendly, my only complaint is with euro car parts the company, I find it odd that they always have a 45% off sale."
"Very impressed with the price as I've been quoted well in excess of £40+ elsewhere, so I'm very pleased with my product."
"Cheapest place to get car parts you have to order online in order to get the discounts offered online, discounts do not apply in store so i find it easy to order online and collect in-store in order for me to get my discount."
"Needed a mirror for my transit while visiting family in Leicester. Went on the website reserved the mirror and got it half price as it is was black Friday promotion although it was Saturday?"
Cons:
"Hate the constant sales. Would prefer having a regular price for all items instead of having a different sale on every week."
"Euro parts online scam with promo code see shelf price mobile 1 esp and online invoice price photos."
"Will only go here under duress to pick something up I desperately need, waiting times are always massive due to short staffing on the desk, parking is difficult and of course being in Leicester city centre is not ideal, combined with euro car parts corporate policy of ever changing offers you never know if you are getting the best price which is a huge frustration."
"Euro are massively over inflating their prices then having a sham sale with a code usually claiming to have about 60% off."
"Expensive car parts compared to other stores."
Store Experience
Pros:
"A central location means it's fairly accessible from every direction."
"Loving the new location, much easier to park now."
"Easy to find. Big car park but was packed."
Cons:
"Not enough parking spaces, only one person works behind counter, so if you coming for quick pick up during your lunch at work, ain't happening, be prepared to wait a while, sat in line for at least 20 minutes, didn't mind just heads up"
"Tried calling the store, no answer for over 10 minutes."
"Really can't understand why they say click and collect, then you have to stand around for 30 minutes."
"God damned people are working at the reception.... takes them 1 hour to serve you.. every 2 minutes they chat with each other instead of serving you...."
"Pretty good place to get your parts from... Car parking is a nightmare, Also queues at the counter can be very long with only one person serving."
"Walked in no staff in the shop waiting for around ten minutes then someone turned up then disappeared to get change waited again returned then disappeared to get parts in this empty shop over half hour not good and asked a question about a injector seal tool his reply main dealer 😂 what a joke"
"The computers were down, the staff were selfish (smoking outside the main entrance blocking access)."