Halfords - Whitstable Reviews Summary

Customer Service

Pros:

• "Service was exceptional, as usual, with friendly and knowledgeable staff."
• "Staff were friendly and helpful when I collected my order today (14/05/2021)."
• "Really friendly staff. Went in to get some advice on maintaining my gear set with my road bike and they showed me everything I need to know and now the gear set works amazing."
• "Cannot recommend Whitstable Halfords highly enough!"
• "The members of staff were courteous and knowledgeable."
• "Really helpful staff. Whitstable branch is ALWAYS helpful to me."
• "The assistant was polite & I thought surprisingly knowledgeable about the motoring issues I had. His advice worked a treat. Whacanisay? Typical Halford!"

Cons:

• "I'd avoid this place at all costs to avoid increased blood pressure."
• "Very disappointed with service after turning up for a 9am Saturday appointment to have new speakers fitted only to be told no record of my appointment."
• "Another Halfords disaster. Had already been into local Sittingbourne branch to find the stock wasn't updated from the website or vice versa, they didn't have the item in stock."
• "Left waiting at the till to be served for nearly 10 minutes, 2 staff members in the whole store and not 1 acknowledgement, ended up leaving and getting what I needed at another electronics store where I was greeted upon entrance and served within a minute, I won’t be back."
• "The assistant manager is actually quite rude and not especially helpful."
• "Manager at Whitstable basically told us incorrect information not sure why he didn’t seem to want to help at all. He was Extremely unhelpful and rude."
• "They are nothing but a bumbling bunch of incompetent buffoons."

Pricing and Value

Pros:

• "Popped in to get new wiper blades for Mercedes EQA had been quoted £68 at Halfords Westwood Cross last week, (no stock) came away thinking it’s so expensive, and just thought on the off chance, I would try Whitstable Halfords was quoted £26 fitted … excellent service - really helpful staff."
• "Friendly pleasant and very prompt... Halfords 2 blades fitted for 34 pounds!!!"
• "The service was quick and efficient and the chap who fitted it friendly and polite."
• "All done in 20 minutes and a very informative chat as well."
• "Nice polite service - the gentleman who served me even went out in the rain to replace my windscreen wiper as the designated covered booth was occupied 10/10 thanks."
• "Service was quick, efficient and friendly and at a very reasonable cost."
• "A very reasonable price & a £5 discount with the Halfords membership club thingy."

Cons:

• "But items such as car batteries are very expensive!"
• "At this point I’ve already spent £500+ you think it would come with it."
• "Needing to be heavily modified by my mechanic with a grinder and drill!"
• "Still awaiting the correct part to be fitted, we are in our third week."
• "Halfords website and general software let him down. I booked two Wipers and fitting online, you can't add two at the same time so one in basket then search for other to add, a simple tick box and add would have solved this. Generally the web site shop works against you."
• "I bought a stereo head unit from them, ordered the fitting kit from them. On the first 3 occasions it was TOTALLY wrong."
• "appalling shopping ordered an item on line friday, a tar removal spray for collection the next day, Saturday, now Wednesday and still no notification it is ready."

Product Availability and Selection

Pros:

• "Always pay a visit to Halfords Whitstable Branch when I am up that way. Very convenient position, great products great staff and always come out with a goody or two."
• "Great large store for anything to do with cars and accessories, cycling and camping."
• "There is also a well equipped cycle section with all the accessories you need and a selection of bikes."
• "There is also a section dedicated to camping gear and accessories."
• "Had a browse and found some other bits and bobs I've needed too."
• "The shop was clean and tidy and the staff were very helpful and friendly and the whole experience was very relaxing."
• "Excellent store that is very welcoming."

Cons:

• "Went in to get replacement indicator bulb but also interested in a e-bike. Spent some time looking at the different models but no one came over to see if I had any questions or offer any advise on the different models. So I left."
• "As a Biker, I would like to see much more Motorcycle items on offer. There is very little on offer."
• "Big store. We saw 3 members of staff. No bikes, some items lacked a price, ie the cooler box 8 litre."
• "Ordered online product showing instock. Arrived at store only to be told its not in stock."
• "Complete time wasters, called the store about availability of a product, was told they had plenty only to then travel there and find out they had none."
• "Big store. We saw 3 members of staff. Two men and a woman. The woman was at the till ignoring the queue as she was on the phone."
• "There's some unfriendly staff here. SOME are unfriendly. The unfriendly ruin it."