Address: Prospect Retail Park, Whitstable, CT5 3SD, United Kingdom
Rating: 4.6
based on 113 reviews.
Customer Service
Pros:
"Service was exceptional, as usual, with friendly and knowledgeable staff."
"Staff were friendly and helpful when I collected my order today (14/05/2021)."
"Really friendly staff. Went in to get some advice on maintaining my gear set with my road bike and they showed me everything I need to know and now the gear set works amazing."
"The members of staff were courteous and knowledgeable."
"Really helpful staff. Whitstable branch is ALWAYS helpful to me."
"The assistant was polite & I thought surprisingly knowledgeable about the motoring issues I had. His advice worked a treat. Whacanisay? Typical Halford!"
Cons:
"I'd avoid this place at all costs to avoid increased blood pressure."
"Very disappointed with service after turning up for a 9am Saturday appointment to have new speakers fitted only to be told no record of my appointment."
"Another Halfords disaster. Had already been into local Sittingbourne branch to find the stock wasn't updated from the website or vice versa, they didn't have the item in stock."
"Left waiting at the till to be served for nearly 10 minutes, 2 staff members in the whole store and not 1 acknowledgement, ended up leaving and getting what I needed at another electronics store where I was greeted upon entrance and served within a minute, I won’t be back."
"The assistant manager is actually quite rude and not especially helpful."
"Manager at Whitstable basically told us incorrect information not sure why he didn’t seem to want to help at all. He was Extremely unhelpful and rude."
"They are nothing but a bumbling bunch of incompetent buffoons."
Pricing and Value
Pros:
"Popped in to get new wiper blades for Mercedes EQA had been quoted £68 at Halfords Westwood Cross last week, (no stock) came away thinking it’s so expensive, and just thought on the off chance, I would try Whitstable Halfords was quoted £26 fitted … excellent service - really helpful staff."
"Friendly pleasant and very prompt... Halfords 2 blades fitted for 34 pounds!!!"
"The service was quick and efficient and the chap who fitted it friendly and polite."
"All done in 20 minutes and a very informative chat as well."
"Nice polite service - the gentleman who served me even went out in the rain to replace my windscreen wiper as the designated covered booth was occupied 10/10 thanks."
"Service was quick, efficient and friendly and at a very reasonable cost."
"A very reasonable price & a £5 discount with the Halfords membership club thingy."
Cons:
"But items such as car batteries are very expensive!"
"At this point I’ve already spent £500+ you think it would come with it."
"Needing to be heavily modified by my mechanic with a grinder and drill!"
"Still awaiting the correct part to be fitted, we are in our third week."
"Halfords website and general software let him down. I booked two Wipers and fitting online, you can't add two at the same time so one in basket then search for other to add, a simple tick box and add would have solved this. Generally the web site shop works against you."
"I bought a stereo head unit from them, ordered the fitting kit from them. On the first 3 occasions it was TOTALLY wrong."
"appalling shopping ordered an item on line friday, a tar removal spray for collection the next day, Saturday, now Wednesday and still no notification it is ready."
Product Availability and Selection
Pros:
"Always pay a visit to Halfords Whitstable Branch when I am up that way. Very convenient position, great products great staff and always come out with a goody or two."
"Great large store for anything to do with cars and accessories, cycling and camping."
"There is also a well equipped cycle section with all the accessories you need and a selection of bikes."
"There is also a section dedicated to camping gear and accessories."
"Had a browse and found some other bits and bobs I've needed too."
"The shop was clean and tidy and the staff were very helpful and friendly and the whole experience was very relaxing."
"Excellent store that is very welcoming."
Cons:
"Went in to get replacement indicator bulb but also interested in a e-bike. Spent some time looking at the different models but no one came over to see if I had any questions or offer any advise on the different models. So I left."
"As a Biker, I would like to see much more Motorcycle items on offer. There is very little on offer."
"Big store. We saw 3 members of staff. No bikes, some items lacked a price, ie the cooler box 8 litre."
"Ordered online product showing instock. Arrived at store only to be told its not in stock."
"Complete time wasters, called the store about availability of a product, was told they had plenty only to then travel there and find out they had none."
"Big store. We saw 3 members of staff. Two men and a woman. The woman was at the till ignoring the queue as she was on the phone."
"There's some unfriendly staff here. SOME are unfriendly. The unfriendly ruin it."