XL Motors Reviews Summary

Customer Service

Pros:

• "Great customer service, kept informed at all stages of the work."
• "Customer focused, friendly, professional service."
• "The best customer service I have ever received for an MOT and Service with outstanding communication from Mickey."
• "The updates and customer service from Steph Concannon were brilliant throughout."
• "Absolutely First Class from start to finish. Constant updates. Staff cheerful and friendly."
• "Communication from Steph and the rest of the team was absolutely fantastic."
• "Always give a review when I receive excellent service, and they don't come much better than this company for courtesy and helpfulness!"

Cons:

• "I wouldn't go there again."
• "Repeated calls gets you someone different each time with no consistency of message."
• "Slow, no contact, no offer of courtesy car, repeatedly missed deadlines."
• "No communication until complaint raised through company."
• "Whenever I tried to phone it went to answer machine. However if I phoned from a different phone it got answered."
• "There was no contact from them with any updates until after 2 weeks when we complained."
• "They are very slow, it took 3 weeks to replace a side panel and some scratch repair after they estimated 10 days."

Quality of Repairs

Pros:

• "Excellent quality work, no problems at all."
• "The repair was first class and the car was looking Immaculate when I collected it."
• "XL motors accident repair returned my Jaguar XJ to factory finish."
• "The standard of repair was immaculate and all parts replaced were genuine JLR parts and panels."
• "The repair was faultless and the car on collection was spotless."
• "The repair has been done such that you wouldn’t know the car was ever damaged."
• "The repair was carried out to a very high standard."

Cons:

• "XL was £1000 more than a quote from Volvo main Dealer for a roughly £400 job..why I contacted XL was recommended from Volvo because of paintwork warranty."
• "The paint job was very 'orange peel' so we had to get them to re-finish it."
• "You can see from the close up photos you have taken it the damage that this wasn't done on the collection day the photos on collection day are fine and dry. The van is wet in your close up photo. After you have washed it and increased the size of the damage."
• "Collected the car, to find it still had 90% of the damage still on it."
• "Upon collecting the car I found some issues I wasn't happy with."
• "Had a scratch repaired nearly 2 years ago was very pleased with the actual job but was left with masking tape marks and the trim wasn't fitted back on correctly!!!?"
• "The car never had any issues before it went in that garage, so it baffles me as to why it is in a worse condition now, than when it went in."

Professionalism and Staff

Pros:

• "Steve in particular was extremely helpful."
• "Kevin was very professional and most helpful which is so good to have these days."
• "Professional and really friendly, listened and wasn't about trying to make easy money for unneeded work."
• "The guys were very friendly, trustworthy and professional."
• "Mike Blackstock the Service Manager was very knowledgeable, smart and efficient."
• "Thank you to Kevin and Dave Lloyd for their wonderful customer service, (the offer of coffee was very welcome)."
• "A big thank you to Sian and Micky in Customer Service where nothing is too much trouble."

Cons:

• "DO NOT USE"
• "If you want your vehicle damaging more through lack of care taken here. If you don't want your vehicle sat idle for weeks steer well clear DO NOT USE."
• "Based on my experience I would not recommend to use this garage to anyone."
• "Do not recommend the place as their main focus is to find ways to extract money as much as they can from the customer!"
• "No thank you, we have lost all trust with you!"
• "If you want to be ripped off and messed around, by all means, use XL motors."
• "Terrible, Had my car for 5 days to repair a series of paint chips."

Facilities and Convenience

Pros:

• "A courtesy car was provided."
• "The business has a nice, clean waiting area, I was offered a drink as soon as I arrived."
• "The waiting area was not a typical garage waiting area, it was clean and tidy and I was able to watch the staff work on my car through the viewing window."
• "The workshop is immaculate - clean enough to eat your dinner off the shiny floor (there are large glass windows you can see through)."
• "So accommodating, so professional, impressive, modern facilities that would put any car main dealer to shame."
• "Lovely facilities for customers and he made a fab cup of tea."
• "Great to deal with, reception very efficient and friendly. The car was collected and delivered no problems."

Cons:

• "Slow, no contact, no offer of courtesy car, repeatedly missed deadlines."
• "Car is still not back as of 04/08/16."
• "The thing that really annoyed me was the day I dropped the car off one of the office staff took an instant dislike to my blackvue dashcam and proceeded to try and disconnect it."
• "Had a Air con re-gas booked, The car had a leak in system, was jaw dropped with the quote just to diagnose the issue!!"
• "They are very slow, it took 3 weeks to replace a side panel and some scratch repair after they estimated 10 days."
• "I took my Jaguar XF in for a quote to fix a dent on the rear wheel arch, a few scuffs on the bumper and a bonnet respray. I was told that the dent could not be pulled out with a suction cup and that the job was 'complex' - all in all, the total quoted was £2,500+ VAT."
• "My insurance company asked them to repair my car and while it was there for repairs they told me that it needs 2 front tyres changed... I am still waiting for the receipt."