Formula One Autocentres - Newport Pagnell Reviews Summary

Customer Service

Pros:

• "Very professional and by far the best service I received From F1."
• "Very friendly and efficient staff! Always happy and willing to go the extra mile."
• "Excellent customer care from the manager Adrian at Formula One."
• "Great job... Particularly impressed with how helpful and professional Dominic was."
• "Always excellent service, even when their suppliers couldn't source the tyre size I needed."
• "Fantastic service, they came to the rescue of my son who had a tyre blow out."
• "Service was excellent. My car was looked at within half an hour and the problem diagnosed."

Cons:

• "This centre has gone rapidly downhill since Steve left as manager, and now practices strong arm, over selling."
• "This garage is a shambles... Didn't even get a sorry, they couldn't care less."
• "Booked in online, but turned up and no one was expecting me."
• "I was a big fan of F1....not anymore."
• "Told me car would be ready at 17:00... it wasn't. Had to get picked up from work."
• "I booked my wife's car in 3 weeks ago... three weeks later have not heard anything from them."
• "If you like paying for really shoddy service then this place is definitely worth a trip!"

Efficiency and Timeliness

Pros:

• "I ordered the tyre online, booked in for 4.30 pm, arrived at 4.20, job done by 4.35, all delivered with a smile."
• "Job was carried out swiftly and efficiently at a very good price."
• "Ordered 4 Firestone tyres for my car on line & via PayPal. Attended at the stipulated time, 4 tyres fitted, balanced and ready in just over half an hour."
• "Near faultless service. Pre-ordered tyres were promptly sorted and MOT was conducted bang on time."
• "Very quick and efficient service."
• "Gave me a discount for the job and offered to take me home and send my car back to me for all the trouble i had on Saturday."
• "The service I received was fast and efficient and the two members of staff I dealt with were polite and helpful."

Cons:

• "Used to be good but gone downhill!!... The new garage charged me £380. Will not be using f1 again!!"
• "First of all I was messed around with, I gave them my details and booked the appointment for a Major Service and MOT."
• "Been going to this garage for years, for tyres but seems they just don't care anymore and lack of trained staff."
• "Booked in for Tyres Master Service and MOT. Took car in at 8.30am. They didn’t start it until 1pm and did the MOT before any of the other work which meant my car failed."
• "Left the air filter unclipped after a service, didn't insert the brake sensor in properly on the previous service, resulting me changing brake pads app 7000 miles early."
• "Booked an appointment for 1200, 2 tyre replacement when i get there the guy states 5 minutes, great I said, well 45 minutes later still waiting."
• "The car was still sitting where I left it."

Value and Pricing

Pros:

• "Cheapest place for my new Michelin tyres and also with the Michelin cashback offer was even better."
• "Excellent pricing, I wouldn't hesitate to use them in future for any tyre requirements."
• "Found their prices reasonable and fair!"
• "The prices are very fair."
• "Gave a fair and discounted price."
• "Superb Customer Service and Value for Money. Service standards remain reliably excellent."
• "Tyre competitively priced too."

Cons:

• "I will pay a little more and use the main dealer. They have coffee and a nice large show room."
• "I was charged £50.00 for this pleasure... I object to being fleeced in this manner for the sake of a quick buck."
• "Service light was still on after paying for a full service."
• "NEVER NEVER NEVER USE THIS COMPANY."
• "Massively over charging on the prices showed me the level of honesty that was on show."
• "The workers had taken advantage of the fact I am a young female into making me think I was going to break the law."
• "Had a Puncture repaired which was good, but the tyre pressure sensor was broke so had to be replaced...Now have to Pay another £60 to get Toyota to program it."