Kwik Fit - Crawley - Three Bridges Reviews Summary

Customer Service

Pros:

• "Highly recommend them for all services they provide."
• "I always had very genuine experiences with them in the past."
• "Great service yesterday. The fact I wasn't charged for having my car engine light checked was testimonial that they are not there to just rob you of your money but genuinely want to help."
• "Wow, amazing service. Had a slow puncture, called up and easily booked the first appointment Sunday morning."
• "So grateful to the team here for their help and assistance this evening."
• "Dealt with a lad Scott Griffiths who was very helpful. Gave me a great quote which came in very handy at this time of year."
• "The team here are phenomenal. Fast, efficient service with great warm and funny personalities!"

Cons:

• "S.L.O.W, The manager did my puncture, every single phone call, or customer coming into reception he stopped doing my repair, car sat in bay with no work being done for 90% of my 2 hours for a simple puncture... nothing like Kwik."
• "Will never use Kwik Fit again, pure incompetence."
• "I feel let down as I was treated as an inconvenience and lied to."
• "Kwik-Fit was not helpful at all-👎🏽. Customer Service-👎🏽."
• "The gentleman I spoke to was very unhelpful and quick to get me off of the phone because he said he had four customers waiting."
• "I felt sorry for the poor lad who was left juggling the chaos around him, with two landline phones ringing constantly but this is unacceptable."
• "Really bad customer service and the staff there were bordering on rude."

Pricing and Sales Tactics

Pros:

• "Great customer service from Jason Scott & his team. Professional & efficient service from start to finish."
• "Ordered online and fitted in-store. Cheaper than the most well known on the web this time too."
• "They even took time to price match a deal."
• "Great kind staff with a lovely attitude towards their work, A team member called Luke got me out of there as fast as possible which was great as I was very busy that day."
• "Incredible customer service, above any beyond even offering to help resolve a problem created by another garage without charge."
• "Fantastic service, great staff."
• "These guys were brilliant. Kept me posted on what was going on with my car and were efficient at fixing the problem."

Cons:

• "A little overpriced parts I think, but in general the service was good."
• "Due to the hard sales tactics, she declined and he dropped the price to £500 within a second."
• "Zero - you can't git shi**er than a kwik fit fitter. I wanted all brakes checked, they only did 2 but charged for 4. the rear brakes and pads have not been checked."
• "Rip of prices free wheel alignment check or any other free service they offer ain't free its a way of getting the customer in so they can be scammed."
• "I have my suspicions that this is a big scam and someone is tasked with pinging the gaitors off."
• "However, what I'm not happy about is that I was charged £290 for 2 tyres, which would have cost me £220 had I booked online. The prices quoted in store should be the same price as online."
• "Don't touch even look at the place. Had my front brake and discs replaced. Paid £170 to find out that Kwik Fit paid for the cheapest pad and brake you can find and charge triple."

Efficiency and Timeliness

Pros:

• "Outstanding. Efficient and timely service provided."
• "Rob and André provided a brilliant service, they went completely out of their way to help me to replace my tyre."
• "I booked an appointment for 5 at Kwik Fit, I left by 5:30 with 4 new tyres."
• "Booked online for 4x tyre change. I was in and out in less than 45 minutes."
• "Took burst tyre in after hitting pothole. As the wheel was already off vehicle it was replaced within 15 minutes of arriving."
• "Well, these guys sorted me out in an emergency. Had tyres in stock - have big, unusual size tyres."
• "Fantastic work last night by all the guys at Kwik Fit on Stephenson Way, Crawley who all worked together to fit 4 new tyres on my car despite me arriving there only 20 minutes before closing time with no prior notice."

Cons:

• "Booked in and paid in advance for two new front tyres to be fitted at 10:00. Job not finished until 12:30."
• "Under staffed. I took my car in at 8:45 I had a missed call & when I tried to ring back, it rang without being answered, twice."
• "Booked appointment for 1:30pm told it could be an hour so waited outside in the shade as no aircon in the shop, van was left unattended in the garage for at least 3/4 hour, finally after just over 2 hours..."
• "Booked the services in booked the day off, left the vehicle there at the end I rang them and I've been told they didn't even touch as they were too busy not impressed at all."
• "I was also left waiting for a long time for no reason in the waiting area which was extremely hot and stuffy with no ventilation."
• "I made a booking by phone for Monday the 11th to change the oil for my car and, when I got there, they said that I wasn't booked at all."
• "I then had to wait 45minutes whilst they fitted a new tyre, making me late for an appointment."