Address: 1-3 Church St, Altrincham, WA14 4DB, United Kingdom
Phone: +441619412147
Rating: 4.6
based on 157 reviews.
Customer Service
Pros:
"The team in Altrincham are the most professional, helpful and kind people I have dealt with in a long time."
"Spoke to Rab, who came out checked the car over, topped up fluid levels, and I was able to continue in the knowledge my car was safe to drive."
"Staff are helpful and friendly in particular, Ryan who was on the front desk."
"such an amazing service, so quick great price and the staff couldn’t be more lovely and helpful."
"Excellent team @ KwikFit Altrincham. Very professional and helpful guys."
"The guy went above and beyond for me."
"Fabulous phone etiquette when I called to check if it's worth coming around 5 pm."
Cons:
"Customer service was awful, staff could not have been less helpful or disinterested if they tried."
"Could not have been less helpful or disinterested if they tried."
"Found the manager quite rude initially. Did not accommodate work pressures placed on us as customers."
"They don’t know the first thing about decent customer care."
"I was given the key back by a very rude guy who couldn't be bothered to explain anything."
"Awful customer service at this centre. Waited in reception for 10minutes today to speak to a member of staff about a puncture on my car, 1 member of staff looked at me from the garage and ignored me and another walked straight past me and over the road to get his lunch!"
"Very very poor customer service."
Pricing
Pros:
"The turnaround time from drop off to pickup was 24hrs which was excellent and also at a good price."
"Good workmanship, very fair prices, for tyres its my go-to supplier."
"All done at a very reasonable price."
"Great reasonably priced tyres!!!"
"Brought a full set of tyres 3 months ago for £650 but one was damaged recently. Replaced at the same price I paid for the 4 - despite prices going up significantly."
"Great price on 2 x Bridgestone & great guy & excellent service/team."
"Kwik Fit called at 11 am to say job done. Great service. Great price."
Cons:
"A word of warning - do not use this company to service your car no matter if it may initially seem cheaper than other places."
"They give great prices to lure you in but I've found they are one of the most expensive places to go for MOTs."
"The price was a little higher than my usual garage."
"Just left my car with them to get a new tyre fitted and an hour later they call to say they only have premium tyres at 170 quid."
"The technician went on to explain that the only suitable tyre they had in stock was £200 at which I was massively outraged - I had come in for a £30 tyre repair and was now faced with a £200 bill if I wanted to drive my car away."
"They'll charge at least 50% more to fix parts."
"Wheel alignment adjustment should be FOC, especially if paying for premium tyres. Alignment check is free but adjustment, which always needs doing is £69 and took between 5 and 10 minutes to do on my car."
Professionalism
Pros:
"Very professional and polite. Explained everything all along including recommendations."
"Rab was fantastic, replacing a tyre and fixing another one, first-class service."
"An extremely reliable and quick service as always."
"Excellent staff very professional."
"Very professional and incredibly helpful advice from Fawaz."
"Very professional and helpful from start to finish."
"Really excellent service. Good information and communication."
Cons:
"On collection of vehicle I noticed a chip on the rim of the alloy, when I brought this to the attention of the manager and fitter they suggested I had done the damage."
"I questioned why this was not noticed prior to the repair and was told that they only concentrated on the puncture area which was strange as I’d read that before a repair they fully check the tyre’s condition?"
"Also, I got all 4 tyres changed with Kwikfit and they left an utter mess on the tyres and alloy wheels with the white lubricant."
"These guys had the car for three days and didn’t even attempt to check the rear wheels!"
"Avoid this garage at all costs as it seems the people employed at this Kwik Fit are only interested in getting paid their hourly rate and lack personal skills to deal with customers!"
"If you would like someone to jump in your car without permission to drive it when it's on the rim, this is the place to go."
"Their mechanics only seem prepared to do straightforward work like changing tyres."
Efficiency
Pros:
"The fitting of 4 tyres was done very quickly and efficiently."
"These guys were amazing last week when I had 2 massive screws in my tyre! Very fast service and friendly."
"I got my front wheels realigned very quickly and was charged an acceptable price."
"Work was completed efficiently, and car was ready before the stated time the staff were good and very friendly."
"I’ve been able to get after work and weekend appointments and my car has been ready to drive home again within an hour."
"Turned the whole job round in 20mins."
"Within an hour our car was fixed and ready to collect."
Cons:
"Waited over an hour even though I had an appointment and paid extra for this. Staff very friendly and professional."
"14:30 went to pick car up and it had still not been started and they was waiting for the oil to arrive."
"on-line order quoted yire was available from 9.00am so car was booked in for 9.30. Branch rang to say tyre not available until 15.30 better coordination required between online and branch."
"Booking an appointment is hard enough in itself. No one at their depots or in the mail call centre seems to answer the phone and you cannot leave a message."
"The booking system is a waste of time."
"Although the guy on reception said he couldn't fit us in as we hadn't booked online and they were full."
"Awful customer service at this centre. Waited in reception for 10minutes today to speak to a member of staff about a puncture on my car, 1 member of staff looked at me from the garage and ignored me and another walked straight past me and over the road to get his lunch!"