"Great company to do business with, polite & professional staff, great communication all the way through the repair."
"The reception staff were friendly and approachable."
"Very knowledgeable pleasant considerate staff to deal with."
"The staff were very polite and professional and helpful on each visit."
"The staff are friendly and attentive."
"Helpful, knowledgeable staff kept me updated throughout the process."
"The team are professional and courteous, special thanks to Tony (Workshop Manager) for getting the repairs sorted so quickly and Chloe (on Reception) for her excellent customer care."
Cons:
"They declined to accept responsibility saying this looks like very old scratch."
"So ridiculous and offensive! no words to describe the sense of powerlessness in front of thus really really bad handling of the situation."
"Really unprofessional... the garage destroyed the electric system."
"However the estimater and chap that took my car in, Cezar has poor customer service skills and when I asked about paying extra (personally) for a small scratch on my number he snapped we don’t do SMART repairs....the whole thing needs to come off."
"I hate to post a bad review as I chose this firm based on friends experience and my repair was good. However it was one individual who let the whole process down."
"I would avoid this company like the absolute plague and will only use main dealers for any future repairs. FCW are absolute cow boys."
"The 'service' there couldn't have been more different. The woman who answered the phone at the Ashford branch was spectacularly rude and unhelpful."
Quality of Repair
Pros:
"The whole operation was quietly professional and understated, the outcome was as good as new."
"Great price and more importantly a great repair, thank you to the whole team."
"First class work and service."
"FCW collected the car and repaired it in an exceptionally fast time to a perfect factory finish."
"What a complete difference my car is now back to it's original state, fantastic facilities and professional staff."
"Car came back in showroom condition well done FCW team."
"The finished result was absolutely flawless."
Cons:
"Upon collection it was covered in white specs... it had engine fault lights on which were not there when the car was dropped off and are now leaving me liable to pay for the faults they have created."
"They scratched my car while loading on the truck following an accident where car was hit from rear."
"No explanation for why they tried giving it back with the mudflap hanging off."
"When I went to pick the car up, the bumper was fixed, but the mudflap was still hanging off and the underside damage was still there."
"I had to ask to realign the bonet again and the parking sensors still do not work."
"No apology for not doing a good job first time, unwilling to come and collect the car."
"After using this approved repairer by my insurance I couldn't recommend that people steer more clear than imaginable, the repairs are reasonable but they have made false claims to my insurance in regards to several matters."
Communication
Pros:
"I have been kept informed with the progress of my car which was actually completed 24 hours ahead of schedule and to the same extremely high standard as before."
"Communication was excellent from start to finish."
"Great communication throughout via the phone, text and email."
"Communication from them was fantastic, I got a call every couple of days with an update."
"The communication was regular and there was no chasing them to find out what was going on through the process."
"Text messages to update me on progress are a welcomed touch as all too often you wonder what is happening."
"Kept me updated all through the repairs."
Cons:
"They gave me a courtsey car for a day whilst my car was being repaired. I drove it 10 minutes home then the next day to the garage. They pretended the gyro is damaged, the suspension is bad, the servicing isn't done, the engine and brake fluids needs replacing."
"Sent me on my way, then called back on Monday and asked me to bring the car back so they could take another look."