Address: 30/32 Frimley High St, Frimley, Camberley GU16 7JD, United Kingdom
Phone: +441276818542
Rating: 4.4
based on 136 reviews.
Customer Service
Pros:
"Craig was really helpful at providing advice in a supportive non pushy way."
"The manager, Peter has been exceptionally helpful while I consider my purchase."
"We were helped by Pete who was very knowledgeable and pleasant to deal with without being pushy."
"Peter explained everything exceptionally well including the pros and cons of differing pieces of equipment."
"Constant communication was maintained by Pete throughout the whole process."
"I spoke to Jason concerning buying a treadmill I found him to be most helpful and extremely knowledgeable."
"Very helpful member of staff, super knowledgeable and provided some sound advice to help in my decision making."
Cons:
"Very poor service in the store at Frimley."
"Awful customer service. On going problem since August... they haven't sent anyone to repair it as the manufacturer state its not commercial."
"Appalling after sales service."
"However product has arrived damaged and the company’s service teams response to arranging repair or exchange has not been helpful."
"Poor service all around. Staff in store are pretty disinterested beyond the obligatory, 'we'll be over here.'"
"The store won’t answer their phones, (this was before the stores where told to shut due to the virus) they asked for a video to prove it doesn’t work, (while the stores were shut) which I did send, they are now ignoring my emails."
"Contacted aftercare team and they couldn't care less; kept shoving me from department to department."
Product Quality and Selection
Pros:
"Extremely well equipped store, a large range of equipment on display."
"Purchased Bowflex M6 cross trainer and air bike. Equipment arrived on time and was easy to assemble with good instructions."
"As for the equipment, very good quality especially the cast iron body-power weight plates and rubber hex dumbbells."
"The items I was looking for were on display so I could check them out before buying."
"Great choice of equipment. Craig was really knowledgeable about the products and really helped me make the right choice."
"Very useful range of equipment from which to choose."
"Extremely pleased with the selection available."
Cons:
"Quick to take my £2500.....yet no back up to the poor product sold."
"However product has arrived damaged and the company’s service teams response to arranging repair or exchange has not been helpful."
"Purchased an exercise bike from the Frimley store... the installer set it up but notified me there was a problem/faulty part and the bike could not be used."
"I received my order (treadmill) less than 3 weeks ago, it doesn’t work."
"I've asked the fitness store to collect the faulty equipment and provide a refund on several occasions and everyone has been ignored."
"Promised delivery date not meant don’t no when my equipment will arrive."
"The items are over 50kg and I can't lift it and will have to wait until my husband returns home this evening."
Delivery and Installation
Pros:
"New treadmill ordered today (Friday) for small delivery charge arriving on Monday."
"On a large 3 full pallet delivery I could pick the day I wanted delivery free of charge which was an added bonus."
"We ordered a bike, expected delivery in 2-7 days, but in fact it arrived the following day."
"Delivery was prompt."
"Plus the team always kept us up to speed with delivery and installation process."
"The guys doing the installation were friendly professional and did a great job too."
"Visited the Frimley branch on boxing day to get close up to some treadmills and try before I buy which is a great facility to have."
Cons:
"Quick to take my £2500.....yet no back up to the poor product sold."
"The package was large and weighed about 50kg and there was only 1 man delivering which I thought was strange as it was such a bulky heavy item."
"Well, it was timed, and there were two men in the van, but only one got out to do the delivery and he dumped everything in my front entry hall."
"Wouldn’t touch them with a barge pole."
"Waited 6 weeks for my order due to COVID 19 which is fair enough, got a dispatch email saying it had been dispatched, 3 weeks later still no delivery."
"Late delivery, lying about why it was late and no follow up to redeliver."
"It was also against anyone's good common sense to leave such heavy kit in someone's doorway so as to almost block it."
Staff and Sales Experience
Pros:
"An honest 0% pressure on sales from both guys, real gentleman who have put the customer first and foremost."
"Craig Perkins Sales Adviser showed me the various cycles I was interested in and suggested that I try out and he would be available to offer guidance if required."
"Great staff and quite attentive when I went to the store."
"Recommend this branch especially Craig."
"After a short while speaking to the store manager Peter Leighton, it quickly became evident that he was really knowledgeable on all the products in his showroom."
"I have used the Frimley store since 2005 and have found the staff and choice of equipment to be of a very high standard."
"I was approached by one of the sales advisors, Craig, who understood everything I was asking and managed to have a selection of equipment pieces, that he knew was suitable for me."
Cons:
"Very poor service in the store at Frimley."
"Poor service all around. Staff in store are pretty disinterested beyond the obligatory, 'we'll be over here.'"
"The staff definitely lost interest in me when I was looking at the lower price machines, they were straight onto the next person through the door in the hope they were spending more."
"Don't believe the positive reviews with these guys the majority are fake."
"Tried for over an hour to get through to the Frimley branch, but nobody answered the phone."
"What annoys me with these stores is their fake sale prices."
"The delivery element of this purchase was one of the worst experiences I have ever encountered."