Address: Aspen Centre, Horton Rd, Gloucester GL1 3PX, United Kingdom
Phone: +441452337733
Rating: 2.4
based on 94 reviews.
Appointment Accessibility
Pros:
"Excellent service right through from Rachel in reception to seeing Dr Omre the same morning."
"I can only say good things about Aspen Medical centre as I have always had great service."
"I have always been treated well by all the staff from receptionists to the GPs."
"Guess I was lucky, but my call was answered promptly and the receptionist was friendly and helpful."
"Contrary to the previous comments I have just had a very positive interaction with a member of the reception team!!!"
"Having had a baby in June and being quite anxious about health related matters, I have used Aspen a lot over the last few months and during lockdown. I have found the service fantastic!"
"Staff Fantastic. Telephone service abysmal still."
"Excellent Facilities and Doctors... unfortunately near impossible to book a appt to see one."
Cons:
"Took me 12 months to get an appointment, then not to be seen by a experienced doctor, in pain daily."
"Always the same lengthy wait of over an hour on the phone with the excuse of staff sickness and shortage."
"Once you can get through the service is good, but I have lost count of the number of times I have hung up when calling the surgery."
"Tuesday 27/06/2023 I visited Aspen center to see respiratory nurse. Waited in all day no one phoned a complete day wasted."
"It’s inconceivable that it became obvious, the only way I was actually going to get an appointment was a 20 minute car journey & then a 25 minute stand in the queue."
"I was told because I didn't want to take contraception 'I was happy to suffer' I've been in and out of the practice for around 10 years now struggling for a diagnosis."
"I am a saintbridge patient, but have had very good experiences at the Aspen centre, and have been able to see specific Doctors."
"Received letter saying they have been trying to contact me. Phone surgery to give correct info, and book covid vaccination. Only ever get automated message saying irrelevant info."
Staff Attitude and Professionalism
Pros:
"I think they are over worked and under appreciated at The Aspen medical practice."
"I have never had a bad experience with surgery. I have always been treated well by all the staff from receptionists to the GPs."
"The receptionists are absolutely AWFUL. Rude and could not care less about the patients."
"In person, the service and care is always very good, with staff showing respect and compassion."
"Had an appointment today that I was very nervous about but the nurse was so lovely and reassuring, she also had good knowledge and advice."
"The staff are all very helpful but with over 30k patients to look after there is a certain lack of flexibility."
"I have received a fantastic service with my recent 'experiences/visits/phone calls' with the Aspen centre during these difficult times (please be patient everyone)."
"Am waiting most of day for a doctor to ring me that his not good practice I can understand they're busy with covid 19 vaccination but no time slots so you don't know if they forgot me."
Cons:
"The young receptionist I spoke to barely heard me and my partner out, just seemed outright rude."
"Was told I would get a call from a psychiatrist over four weeks ago regarding a medicine review, still haven't heard anything! Utterly disgraceful!"
"I got a phone call regarding antibiotic medication I was taking, they said they had given the only one that the lab results said didn’t work."
"I have never had a good or easy appointment/interaction with this Surgery."
"Reception is shocking, there is no privacy, no offer to speak privately either."
"I attended a GP appointment due to having a mental health crisis, I put my car registration in their touch screen device. 1 month later I received a £100 charge from their CE enforcement parking, causing me further mental distress."
"HORRIFYING experience. Have had my diagnosis and treatment plan neglected and have been met with resistance and offensive attitude from receptionists."
"Shocking practise since it’s become one big one, both my parents are in their 80’s, have no transport and limited mobility."
Quality of Medical Care
Pros:
"I think they are over worked and under appreciated at The Aspen medical practice. I’m in a lot of pain and impressed that I am getting the help I need so quickly."
"Excellent service right through from Rachel in reception to seeing Dr Omre the same morning."
"I can only say good things about Aspen Medical centre as I have always had great service."
"I have always been treated well by all the staff from receptionists to the GPs."
"In person, the service and care is always very good, with staff showing respect and compassion."
"Had an appointment today that I was very nervous about but the nurse was so lovely and reassuring, she also had good knowledge and advice."
"I have received a fantastic service with my recent 'experiences/visits/phone calls' with the Aspen centre during these difficult times (please be patient everyone)."
"Once you can get through the service is good, but I have lost count of the number of times I have hung up when calling the surgery."
Cons:
"Took me 12 months to get an appointment, then not to be seen by a experienced doctor, in pain daily."
"I got a phone call regarding a antibiotic medication I was taking, they said they had given the only one that the lab results said didn’t work."
"I have never had a good or easy appointment/interaction with this Surgery."
"Went for blood test which came back as high iron levels, they contacted me to take the test again and they would contact me further when results are back .....nothing for four weeks."
"Trying to get any level of support from this medical center is neigh on impossible!!"
"I have been waiting weeks to see the doctor about menopause, than on the day I get a phone call saying they are short staff due to sickness so my appointment was cancelled."
"Went for blood test which came back as high iron levels, they contacted me to take the test again and they would contact me further when results are back .....nothing for four weeks, unable to get through on the phone."
"It’s inconceivable that it became obvious, the only way I was actually going to get an appointment was a 20 minute car journey & then a 25 minute stand in the queue."