Address: Meadow Way, Aylesbury, HP20 1XB, United Kingdom
Phone: +441296468580
Rating: 2.3
based on 89 reviews.
Staff Attitude
Pros:
"I am only giving 5 star for Misbah that always was helpful to me and understanding all my needing."
"Very happy with the care received, they have good professionals and good appointment waiting time."
"I've found the reception staff to be attentive, and doctor visits generally helpful for both myself and our child."
"I was referred to Mrs Theresa Dada after a recent eye test for low pressure. Mrs Dada made me feel completely at ease."
"Thank you all, you are doing a great job."
"Great to meet Alicia today who took my bloods. Alicia was so friendly and extremely competent nurse as all the nurses at Poplar Grove."
"Lovely receptionist who really cared and listened (sorry I didn't get her name) and was booked an urgent appointment, saw Sarah who was outstanding."
Cons:
"This is the worst surgery in the entire country... very rude receptionist wouldn't wanna listen to you at all."
"It’s as if the workers dictate the service, hours and workload not whoever is managing it- I can only assume there is not a strong enough management team here, it’s truly awful."
"The doctors and nurses are great never had an issue. But the reception team are the rudest and most unhelpful group of people I have ever came across."
"You probably have more chance of winning the lottery than being able to get an appointment."
"Worst receptionists I have ever dealt with."
"Shockingly rude, the reception staff are always on the defensive and seem to be looking for a fight more than trying to help you out."
"The reception staff are so rude!"
Appointment System
Pros:
"The new triaging system works quite well. I was told the doctor would call me back in an hour's time. But I received a call back within 10 minutes."
"Firstly since the phones have changed and you can press one and hold your place my sanity has come back to normal when trying to contact them."
"Easy to get appointments, you just need to ring in the morning or use their online portal."
"Carefully listened to my child's health condition and booked GP to call back on a scheduled time on later day."
Cons:
"Been trying to get an appointment this morning sine 0800hrs. Constant busy line."
"Can't book an appointment. Tried to call every day for week, and no one is available to take my call."
"You cannot just book appt with GP anymore to come with your problem and get examined."
"You can not get a face to face appointment, everyone has gone back to some kind of normality, but Covid is still pretty much alive in their working practices!"
"Making an appointment is a nightmare, my 30th phonecall and the lines are still busy and probably once I get through there won't be any appointments left, even for next week."
"Booking an appointment there is almost impossible."
"Never have I managed to get a face to face appointment because I’m not able to wait an entire month."
Facilities and Services
Pros:
"Went for flu jab and was very impressed by the efficiency of the Covid arrangements and the speed of service."
"On a positive note the nurses have been lovely."
"How glad I am that Poplar Grove is closest to me. I have been really impressed with the staff and facilities."
"The doctor's surgery building is clean and spacious, well presented."
"Well this place has nailed it! Cut queues, made a quiet waiting area and has plenty of room for patients!"
"Things seem to get done quite quickly e.g. referral to x ray etc."
"To finish, the facilities are always clean, well set out with directions in helpful colour coding."
Cons:
"They stopped my b12 injections in 2020, even though I’m supposed to be on them for life and they won’t reinstate them."
"Terrible service, no common sense used when dealing with appointments."
"Not only can you not ring... They have now turned econsult off so you can't contact them in any way at all."
"I have been waiting on the call for 50 minutes and they tell I should go to the local pharmacy first."
"e-consult is a waste of time just drags things out even longer, can't actually see a Doctor even when requested after repeated prescriptions being prescribed which aren't exactly cheap."
"For 12 years they refused to diagnose me with CFS, despite my fulfilling all the diagnosis criteria."
"Operates in chaos, arrived 10.30 for 10.45 appointment to see eye doctor."