"On the day appointments and on the day emergency appointments are available by calling from 8am (they go quickly)."
"I was given an appointment within a couple of hours and seen quickly."
"Had to go to the urgent care today at around 4. Not crowded at all, the friendly nurse booked an appointment for me and I got to see the doctor in around 45mins."
"I went in on a Monday morning after my own medical practice had no spaces left for the day. I was seen within 5 minutes by a friendly nurse."
Cons:
"Finally got through at 45 minutes and was told the earliest appointment they have is two weeks from today."
"It is very rare I am seen at my appointment time, on numerous occasions I've waited at least 30 minutes minimum after my booked time, at times nearly an hour!"
"Waited 5 weeks to be put on the system and to finally get an appointment."
"To be seen by GP you have to wait for the appointment 3 weeks!"
"After being on hold over the course of two days for approximately 90 minutes I'm told that I can't have an appointment for a week."
"Absolutely awful experience. Was given an appointment by my GP for 2.30pm waited almost an hour and still not seen."
"Turned up at 2pm to be told there are no appointments left and I should have phoned to book one."
Staff and Service Quality
Pros:
"Staff are normally caring and go above and beyond to help."
"The doctors are great and caring there but the reception services are very disappointing and unfriendly."
"Whenever I've had an urgent problem this has been a much better alternative than going to my GP for an appointment on the same day."
"After reading mixed reviews I was apprehensive about using this service but the receptionists were all friendly and helpful, and I was seen quickly and efficiently with all questions answered thoroughly."
"A very impressive service. Thank you very much indeed. 😊"
"Honestly the best GP /medical service I've ever received."
"Everyone at the centre was professional and friendly."
Cons:
"The screen used to book in often doesn't work."
"Receptionist was very rude because I was 5 minutes late due to not getting in the building and refused to see me."
"Today I had the worst experience with a doctor in my whole life! He didn´t listen to me, he treated me as I was stupid and he opened the door before I could even finish talking."
"The receptionist gate keep and are awful, make you feel guilty for even going there and politely rude."
"The nurse practitioner is hugely unsympathetic and really very rude if you are stressed at all."
"The doctor was very rude; he was saying that he is faking and he was telling him that if he act like he hasn’t got any energy he will not going to serve him."
"The reception staff are always extremely helpful, friendly and discreet."
Accessibility and Convenience
Pros:
"Walk-in is generally busy but is still a valuable resource if you don't have a doctors locally or need to be seen on the day and can't get an appointment somewhere else."
"This was the first time I have used this service and was absolutely delighted with the efficient, polite service."
"It's open every single day, and if your issue is truly urgent and not A&E worth then you'll be seen the same day."
"However, i was there this sunday and the nurse was soooo nice. She did eveything in her capacity to help."
"The receptionist, nurse and doctor who saw her were all excellent - caring, patient and efficient."
"The nurse who treated me was very thorough and explained each step in the procedure."
"If you want professional medical advice delivered in a relaxing environment then you'll be satisfied here."
Cons:
"Mind you it is a walk in clinic in the middle of town so they are always busy."
"You're better off going as a walk-in and waiting with a ticket than supposedly getting 'preferential treatment' as a registered patient."
"Sometimes I had to wait more than an hour to be interviewed by the doctor (not as walk in)."
"I waited 5 hours and was sent to see a nurse."
"Avoid, avoid avoid they shut at 8 but will turn you away after 7 why they are full, don't care whether you have a baby or not."
"Really poor information available to people in need of help. Really unclear information available to people needing help meaning people travel or make arrangements to get to the walk in centre just to be turned away."
"This place is disgusting my doctors made an appointment for me to come here. Couldn't get in the building no signs to where to go."