360 Play Town Redditch - Soft Play and Party Venue Reviews Summary

Child-Friendly Facilities and Activities

Pros:

• "This is a great place for kids of all ages babies, toddlers and pre school."
• "Kids can dress up in various dedicated play areas such as a vet, mechanic or pizza chef and have the play food or toys to match."
• "Great soft play, loads of different role play and interactive sections and a cafe for drinks and lunch."
• "My 3 year old grandson had a fantastic time. He especially loved the fire engine and station, the shop and pretend cafe."
• "Great place to take kids of all ages. There is a soft play, carousel, role play and a Lego station."
• "Kids food looked good. Disappointed the carousel was off 😪 and wouldn't recommend a mocha!"
• "Fantastic place for kids to run around and burn off all that stored energy, also really enjoyed messy play with Emma."
• "This is a great place for kids. There is plenty for them to do. They even have a small fair ground ride."

Cons:

• "It is a great place for the children but......its an absolute rip off, to charge adults £4.95 just to get in."
• "The actual play frame was rubbish and as for the carousel that you should be able to go on when you want as much as you want there is no staff to Mann the ride."
• "£30 to get in with 2 kids for 2 hours. No WiFi or Internet signal. Dirty tables everywhere."
• "The padlock to the lockers could be explained in English rather than a foreign language."
• "Not worth the entrance fee now that the bumper cars have been removed as they were the only unique feature."
• "Firstly, the security measures they had in place at the front desk upon entry... that's no longer being done."
• "The baby play area is very small compared to play areas and activities for the older children."
• "Absolutely dirty grubby hole old food all over the floors staff can’t be bothered to clean up."

Staff and Customer Service

Pros:

• "You're welcomed by a friendly team member, we were the first to arrive so had the place to ourselves for ages."
• "Emma is a wonderful member of staff, she's great with the kids and parents!"
• "All staff couldn’t have been more friendly and helpful. All apparatus was clean and safe."
• "The staff there are great and always friendly and helpful."
• "Staff are always attentive whenever I’m here & food is standard!"
• "Had the most amazing day at this soft play and it was all down to the employer Emma."
• "Staff ok.Parking validation only Mon to Fri but if you go on Sat you have to pay in full for as long as you stayed."
• "Fantastic place had a 2yr old and a 5yr old and it kept them entertained for a few hours."

Cons:

• "Big let down was the young lady working on front desk. We found her rude, unhelpful and not very friendly as the face of a soft play."
• "I only wish more attention was paid to cleaning the areas the babies use."
• "Had my eldest daughters birthday party held here, wasn't made to feel important."
• "My son had been invited to this party today and the service provided was terrible."
• "Staff member at till was very rude and unwelcoming. Staff members as a whole had no organisation skills."
• "Once upstairs the whole place was in chaos, not a clean table in sight food trodden into the floor cups and straws all inside the soft play area."
• "The reception staff needs to be trained better! Literally every single time there is an issue with the reception trying to get in."
• "Filthy dirty hole. Staff are rude if you can find any.. food everywhere never cleaned up."

Value for Money

Pros:

• "This is an expensive set up and an asset to the town centre that we should use before we lose."
• "However they take photos of you and the kids so nobody could leave with them and it feels very secure."
• "Absolutely love this place! My son is autistic and we go to the SEN nights once a month, there so much to play on including a carousel!"
• "Fantastic for kids to let loose and play and it's free... only downfall is pricing to enter quiet expensive but no time limit on play."
• "Fantastic place for kids, not the typical soft play because there's an entire street for imaginative play, this is stocked out with loads of food items, dressing up, vets, pizza place, lego building desks."
• "More expensive than other softplay but for good reasons. Pictures taken of you and your kids to make sure they aren't taken out by someone else."
• "It was a very large space full of variety, and off peak you can really stay as long as you like so we had a fabulous time."
• "Fantastic place for kids to have fun, but in a safe environment where they can’t hurt themselves."

Cons:

• "It is a great place for the children but......its an absolute rip off, to charge adults £4.95 just to get in and then charge the amount you do for food and drinks is disgusting."
• "£30 to get in with 2 kids for 2 hours. No WiFi or Internet signal. Dirty tables everywhere."
• "I don't recommend here. I have been here almost three years, I have took my daughter there today charged her £10 and charged me £5 and I really can't get over it."
• "Nice place shame about their prices though, very high cost over £30 for 1 adult and three children and the adult is a spectator most places softnplay charge £1-£2 for the adult."
• "Tried to charge £30 for 2 adults and 2 children because it was the school holidays 🤣 No thanks you robbing (censored)! We walked away, it's for kids so why do adults even pay at all?"
• "Complete rip off....its cheaper to go to Attwell farm. £4 for an adult to get in is ridiculous price and £7.25 for a child."
• "If I could give it 0 stars I would. Its an excellent place for children over 18 months but younger, especially if they are not yet walking, it's awful."
• "I find it ridiculous that you have to spend £4 per each adult on top of the £7.50 per child."