Aussie Removals Reviews Summary

Efficiency and Professionalism

Pros:

• "The two removal men were friendly, efficient and got the job done with minimal fuss."
• "The team arrived early and got straight to it loading the van in seemingly no time at all."
• "They packed everything quickly, efficiently and safely."
• "The movers turned up right on time and were extremely professional throughout the entire moving process."
• "The moving teams were very professional, careful, hardworking and friendly."
• "The guys arrived on time, were extremely careful with my furniture and completed my move just shy of 90 minutes."
• "They were organised, efficient and managed to get all of our stuff down two flights of stairs and back up one flight of stairs on the other end."

Cons:

• "A shame really – things get damaged when you move, that’s why we took out insurance, but it shouldn’t have been this difficult to claim for the repairs."
• "Booking and service on the day was great, though we did have a two items of furniture damaged."
• "However, the cost of using Aussie's storage and redelivery service was extortionate, the containers are tiny and don't fit much in them +/-1 room."
• "The sales people made quite a few mistakes on this occasion which was stressful."
• "There was an issue with our booking and despite written conformation the crew was booked for the wrong day."
• "Young crew have left the van on the street WITHOUT surveillance... a box with SENTIMENTAL belongings has been missing."
• "They arrived an hour early without letting us know in advance as the contract mentioned."

Customer Service

Pros:

• "Company representatives were extremely helpful and quick in responding to queries."
• "The ordering and scheduling system was equally clear and the office staff very pro-active."
• "Great service from the office staff and from the movers."
• "Laura at head office was so helpful in accommodating our constantly changing moving situation."
• "The office staff are helpful and knowledgeable."
• "I booked my move through Lauren May who was always on hand on email to answer even the most silly of questions - very helpful indeed!"
• "Professional, caring and courteous staff from those in the office to the movers themselves."

Cons:

• "Then the person said that contents of any boxes I have packed too wouldn’t be insured within any insurance I would buy from them!!"
• "Didn’t even get to the move! I called Aussie Removal for a quote and asked them to email me a quote. Didn’t get the email."
• "The distinct feeling I got was that maybe the sales team were simply not sure of what the benefits of getting insurance from them were."
• "Sent an email over 2 weeks ago for a removal for 7 days ago but didn't get a reply."
• "The team was rude to the point of being aggressive."
• "Once I was ready I rang at least 2 or 3 times hours before their business hours were over yesterday (6/12) and they simply wouldn’t pick the phone."
• "When calling the person I had organised the move with, She said it hadn't gone though."

Recommendation and Satisfaction

Pros:

• "Will definitely be recommending to friends."
• "I would not hesitate to use them again. Next time, I won't even need to bother getting other quotes either!"
• "Would definitely recommend. Thanks from Dalbergia Group."
• "I would be happy to use Aussie again in the future and would certainly recommend."
• "Would definitely definitely recommend them to anyone for personal house moves or office moves!"
• "I would totally recommend them!"
• "Definitely would recommend using Aussie to anyone!"

Cons:

• "YOU WILL BE WARNED - DO NOT USE THIS COMPANY. Very good marketing and communication. However, if something happens they don't assume responsibility and walk away without any compensation."
• "I'll be bad mouthing Aussie Removals for the rest of my time in London."
• "I mean badly manned phone, and inconsistency in customer focus and disrespecting a prospective client making so much effort suggests a faltering concern."
• "So it is unsurprising that in the last 6 months or so they have not really had any 5 or 4 stars."
• "This isn't the kind of response I expected, and as you can imagine this was very stressful."
• "Poor communication in the team, horrific customer service."
• "However, they tried to overcharge me for the amount of materials that were actually used (overstated by over 10 boxes..) so be wary of the materials used during your move."