Address: 239 Acton Ln, London, NW10 7NP, United Kingdom
Phone: +442081661665
Rating: 4.6
based on 198 reviews.
Customer Service
Pros:
"Dealing with the lovely, responsive and helpful staff was a pleasure."
"The office staff were always calm, assuring and helpful."
"The client interaction with Annette in the period between the quote and arranging a move date was brilliant, with all our questions answered clearly and very quickly."
"Also thank you to Nikki in head office, very helpful and great communication throughout."
"Great communication. I never felt as if I was hanging on for information or unsure of what to expect."
"Really great and responsive customer service - thanks Annette!"
"Nikki is an absolute star, organized the paperwork and communicated efficiently."
Cons:
"When I hired the service they told me that they would need two days to return the things back, but when I requested it, now they somehow say that they are not able to do it before 10 days."
"It is now 4:20pm and again, no delivery."
"Actual movers were great but customer service was extremely poor and apathetic, until complaint at which point it was reasonably efficient."
"I have phoned and the phone is being disconnected after one ring."
"I tried phoning multiple times with no answer."
"Then the day after that, SUDDENLY Nikki remembered that the driver would need to be paid overtime for the date she'd already quoted me on and so she tried to charge me another £150 extra."
"They ignored my calls and emails for months hoping I would forgot and it wasn't until I threatened legal action that I finally heard back."
Professionalism and Efficiency
Pros:
"The actual removal man himself was clearly experienced and professional and immediately inspired trust."
"The JamsVans team were absolutely brilliant."
"They took care to ensure everything was wrapped and secured safely."
"The crew on the day Martin, Rob and Mark were just great, very relaxed (which helped us feel relaxed), efficient and really chatty."
"The guys who did the move were outstanding, very professional and packed everything in the van perfectly, with all items being delivered with no breakages at all."
"Our movers Andy and Niall were like whirlwinds through the flat loading/unloading and disassembling/reassembling, all the while professional and friendly."
"The moving operators were friendly, helpful with a careful attitude on fragile items."
Cons:
"After spending over £1,200 my 17 year old mirror was returned broken."
"I also had some broken furniture, I was paying £40 of insurance a month."
"They sent too few people on the day of the move even though I explicitly said that I had a lot of books and it would be time consuming."
"The truck itself was apparently dirty because the clothing on the furniture was all in leaves and dust which we had to vacuum clean."
"They are expensive, they sub-contract with non-reliable partners."
"The team used no covers or blankets, just stacked everything in the truck."
"Jam Vans were responsible for damaging a number of my belongings (including plates, furniture, etc.) and weren't wanting to take responsibility for this even though their drivers admitted this to me in person."
Reliability and Trust
Pros:
"I can highly recommend JamVans to those who prefer a professional and no-stress move."
"Nikki and the JamVans team were stellar throughout the process of shipping my things to abroad."
"Would highly recommend, for a stress-free experience, especially when you have a limited window."
"The whole team were polite and very professional."
"Service from start to finish was excellent. Virtual Survey went smoothly, follow up from office was excellent and communication was great, felt confident they had everything in hand."
"The team was very professional, friendly and patient."
"The whole experience was without issue from the day we made an enquiry until our move was completed."
Cons:
"I won't be wasting any more time and money on these con-artists - moving home is stressful enough as it is. Do yourself a favour and avoid them at all costs!"
"Worst experience ever with these people. The people on site who brings the boxes in and out are nice, but the people you contact in the phone are just incompetent and rude."
"Probably will not use in the future again."
"They systematically fail to comply with the contracted service, they are not reliable at all."