Rogers Removals Reviews Summary

Efficiency and Professionalism

Pros:

• "The team were very efficient, polite and considerate."
• "They were quick, team worked, and orderly; nothing was too much trouble for them."
• "The team had a very speedy and efficient packing service, and were very well organised and coordinated."
• "Their professionalism stood out - there was no chat, no stopping for phone calls - just dedicated hard work with thoughtfulness and kindness."
• "Very hardworking and efficient."
• "Both times they were professional, hard working and moved our belongings carefully and safely."
• "The team acted like a cohesive unit from start to finish."

Cons:

• "Eventually a number of our furnitures (bed frame, dinning table, wardrobes) were damaged during the move and also because how they assembled our furnitures."
• "They damaged many of our expensive items and just shoved our complaint onto the insurers."
• "Their staff complained to us that they had only two people for moving in."
• "Most of our furnitures were not wrapped for protection for storage."
• "WOULD NOT RECOMMEND THIS COMPANY, AS THEIR STAFF ARE NOT PROFESSIONAL IN ANY SENSE."
• "Looks like they have now been taken over by Cadogan & Tate which may explain why. Their focus was on the merger rather than their customers."

Customer Service and Support

Pros:

• "Customer service is exceptional - and they will help take care of everything!!"
• "The office team were very helpful in meeting our changing requirements and it was easy to get hold of them by phone and email."
• "Karrie, the office manager, was responsive to every query and answered all of my questions promptly."
• "The office team always replied promptly to emails and questions."
• "The team at the office are super helpful and friendly."
• "Their office Admin staff were always very helpful and approachable."
• "The team were efficient at organising payments and access to my belongings when required during this time."

Cons:

• "Our appliance was found to be lost during the move."
• "Review is not spam, it just reflect on the unprofessional attitude of your driver who left hooked me and forced me off the road and laughed."
• "We had to delay the return of our furniture, due to delay in carpet delivery, giving 2 1/2 days warning they wanted to penalise me by charging an extra 60% on the return cost."

Value and Pricing

Pros:

• "The best Removals company in London, Highly recommended to anyone who is moving home, office or looking for storage space with reliable prices."
• "Despite Rogers offering a price match for cheaper quotes I think they are pretty good value as it is!"
• "In terms of value for money very good."
• "Price was competitive."
• "Their quote was good value."
• "I would highly recommend Rogers Removals to anyone. Fantastic service at a great price."
• "Rogers weren't the cheapest, nor were they the most expensive."

Cons:

• "Fantastic service! I have used them previously to move within London and the price was very reasonable. I did contact them for a second time when I needed moving but out of London and the price had inflated quite considerably."

Reliability and Care

Pros:

• "They placed all the items in the correct rooms as labelled. They had covers for my large sofas to avoid them getting damaged when getting them in/out of the house."
• "They ensured boxes were placed in the correct rooms and furniture assembled."
• "They packed up our possessions with great care and we didn't have a single breakage."
• "Our things in storage came out how they went in, even after the 15 months. No mold, no damp, no damage."
• "The workers were absolutely terrific, we had no breakages, they were extremely professional and knew exactly what to do."
• "They handle all items with care and pack everything excellently."
• "The Rogers Removal Men were efficient, friendly and so considerate not to damage our items or anything in the houses."

Cons:

• "I am sorry that I won’t recommend Rogers Removals and will not use it again."