Anthony Ward Thomas Removals Reviews Summary

Professionalism and Efficiency

Pros:

• "A highly professional service was provided from start to finish of our move."
• "The team were incredibly efficient and careful."
• "The entire team at Anthony Ward Thomas exceeded all of my expectations with their exceptional professionalism and organization."
• "The team arrived promptly and worked flat out to get the house packed away safely and with great care."
• "The guys turning up on the day bang on 8am, being so professional and efficient at packing our flat with such care and attention into the van."
• "The team who moved us was absolutely superb."
• "These guyz are a joy to work with from the planning of the move, and being flexible even though plans were changing frequently, to the packing to the actual moving day."

Cons:

• "They also scratched up and damaged the walls moving furniture which I had to pay extra to fix later."
• "Unfortunately, there was still one sideboard got a small crack and scratch."
• "Although there was a mistake at the beginning when they sent the wrong number of crews, they did apologise immediately and explained the situation to me."
• "The movers were highly unprofessional and damaged several items."
• "Mostly careful with my belongings (one chip to the dining table)."
• "We did have a slight miscommunication about wrapping some artwork."
• "A rather stressful hour of waiting for the guys to arrive (I wasn't told that my time had been moved)."

Customer Service and Support

Pros:

• "Thank you Lauren May and Megan! They stayed on top of the details and made sure Ts were crossed and Is dotted."
• "The people in the office were incredibly efficient all the time and totally accommodating when i had to change the removal date at short notice."
• "Alex (my main contact at the office) always got back to me promptly whether by phone or email, I never had to chase."
• "Thanks again to Lauren and team for your excellent service! Not only did you sort out the logistics for the move, you happily assisted me with the follow up storage issues too."
• "Reese helped us coordinate the move and was able to think through all the details."
• "Charlie was very helpful and flexible in the initial stages, visiting our flat to give us the best quote, and advising on the best process for us."
• "The office staff were very responsive and helpful."

Cons:

• "The salesman was not quite so helpful."
• "The one bit of the service I wasn't happy with was that the admin people misquoted me, changed the quote once before we moved and then asked for slightly more money after our final invoice."
• "There were however one or two administrative issues around the fact my move was on a Bank Holiday."
• "Customer service is extremely unpleasant to deal with and utterly incompetent."

Value for Money

Pros:

• "Amazing service, lovely people, brilliant value for money."
• "Their cost was competitive."
• "And it wasn't expensive."
• "All that plus a very competitive price."
• "They provided a competitive price that was simpler than other quotes I received."
• "Overall, a great service for a reasonable price."
• "Not the cheapest quote we got but I'd absolutely recommend the service."

Cons:

• "Out of the multiple quotes we collected for our move AWT was not the cheapest option."
• "It was expensive but I had peace of mind that they really cared about my items."
• "Not the cheapest movers around, but the quality of the service was excellent and worth the price."
• "They are not the cheapest movers out there, but you get what you pay for and these guys are worth every penny."
• "The package provided is slightly more expensive than some other companies we approached for a quote, but the quality of the service provided was well worth paying the extra cost."
• "Slightly more expensive than others but I would pay extra every time to have such good professional service."
• "Not cheap, but you get what you pay for - excellent!"