Address: Hannon Rd, Aylesbury, HP21 8TR, United Kingdom
Phone: +441296337546
Rating: 2.0
based on 174 reviews.
Appointment System
Pros:
"The online prescription service works really well and I like being able to book a routine appointment at a time and day to suit me."
"I have always been given appointments and in case of children they make a genuine effort to see the same day."
"When I have needed an urgent appointment I have been happy to have a telephone consultation first to clarify the urgency and get advice."
"I've used this surgery today and wasn't expecting much due to the high quantity of negative reviews. I got an appointment within an hour and half of my phone call to them."
"This Review is not for the surgery but purely for Anthony. He is the nicest person I have ever spoken to and was extremely helpful and kind and understanding as well as very efficient."
"Whenever I called them receptionists they are very professional and always help to book appointment for me as am regular patient of levothyroid."
"I have given this review 5 stars because of the way the receptionist Lisa handled my call."
Cons:
"Impossible to get through."
"This place might as well not exist. Been trying to make an appt for months now!"
"Every time I call, I seem to be ‘No 20’ in the call queue."
"I have been waiting for almost a month to get an appointment as my last appointment was cancelled on the day."
"Absolutely impossible to get an appointment - you are always told to call back the next day at 8am by which time all the appointments are gone which is incredibly frustrating."
"I'm pregnant in 13 weeks. My midwife canceled a meeting because I was not listed in the system as registered."
"This is the worst surgery to get an appointment with, I have been trying to call since 8am and each time, I get through the automated stage to press option 1 for appointment only to be greeted with a message 'I am sorry we are unable to answer your call at the moment, please try again later'."
Staff Professionalism
Pros:
"I have found the reception staff, practice nurses and doctors very efficient and helpful."
"When you do get to see a doctor or nurse, they have been fabulous - the only star is for them."
"However the staff running the clinic were friendly and professional."
"This experience in particular was fantastic. Staff and nursers very informative and caring."
"Your doctors on the other-hand, are delightful and have been wonderful to deal with."
"I had an appointment yesterday to see Dr.Babumba and to be honest, did not know what to expect. Can I just say how pleasantly surprised I was."
"Is a nice GP practice as nurses and doctors are really very nice and caring and very hard working."
Cons:
"This GP practice needs a complete overhaul."
"This is absolutely unprofessional level of sorting out this as NHS institution."
"Lord help anyone who is at the wrath of this group of unprofessionals."
"Being generous with 1 star. GP practice is just diabolical."
"All the doctors had a cold side. Dr. Ali my main doctor was useless."
"Worse doctors and worse staff. They must be ashamed of their service standards they provide to British people."
"The worst unprofessional, offensive and harassing experience ever I had in entire of my life in any surgery after 50 years old life."
Reception Experience
Pros:
"A 5 star rating for Anthony! The most nicest, caring person ever.. never really like a doctors appointment but he made me feel so at ease and relaxed."
"So I originally had 1 star for this but the receptionist I spoke to was very nice and made me feel better wish I took her name so I could mention her."
"The only good staff member I've come into contact with is Natasha, who handles registrations."
"Thank you Lisa for your patience, kindness and understanding."
"Normally the receptionist aren't very helpful and I would give them no stars, but the lady who I spoke with today was very polite and helpful."
"The reception staff are polite and helpful."
"My son, husband and myself were seen by, Mr. Everton Francis who was extremely dedicated and very professional."