Kwik Fit - Winchester Reviews Summary

Customer Service

Pros:

• "Dan and the team didn't have to wait for and always go out of their way to accommodate their customers."
• "Friendly, efficient and professional, they quickly identified the issue, resolved it and walked me through the process."
• "The team were brilliant, they looked after us so well - The manager was so kind and was quick and efficient."
• "Even though busy they were able to give me an afternoon slot."
• "I had come into the Kwik fit Winchester, it was an emergency, and they are extremely busy here. The manager and his team... were all so amazing and helpful."
• "The team at Kwik Fit Winchester have always been very helpful with flat tyres but yesterday... they went above and beyond by repairing flood damage."
• "Thank you to Mark Tyrell the manager of Winchester Kwik Fit who managed to accommodate me at very short notice today."
• "Always amazing service with the Winchester branch! Steve, Luke, and the guys are always happy to help."

Cons:

• "Not a pleasant experience at all. Where to start...."
• "1. The phone rang for about a minute before answered."
• "4. It has been 6 days and I'm STILL waiting for my £39 refund on my booking."
• "Tried to use twice now and both times unhelpful."
• "SUNDAY, 4th Jul 23, Staff on duty was not interested in working."
• "Friendly staffs but not consistent. I have used Kwik Fit for some years in different cities."
• "Very poor. Was told there was no puncture in my tyre and that it would need a new valve which can only be fitted at a BMW dealer."
• "Awful awful service. Told to come back after Christmas. For a puncture and new tyre!"

Efficiency and Timeliness

Pros:

• "I booked in very last minute, all the work I needed got done in great time."
• "Four tyres replaced as ordered and received advice about the locking wheel nut remover."
• "Couldn't have been more helpful when my engine warning light came on just before a long journey with my children."
• "There's a reason they're called KwikFit. Dropped car in at 10:30 am...car fixed and returned to me by 2:30 pm."
• "I called the day before and booked to have two front tyres fitted at 3 pm...At 3.40 he confirmed that KK would pay for the taxis."
• "Fantastic. Did my exhaust check whilst I was still there and ordered the part I needed straight away."
• "Following some good reviews on line, I’ve decided to use this place for some small jobs."
• "Not only did they fit the car in within an hour of us calling but the brake disks and pads...were completed within 2 hours."

Cons:

• "Very very slow. Had appointment for two tyres to be fitted and waited over two hours."
• "Sadly no phone call when the MOT was finished as I was promised."
• "Booked a free tyre check and arrived on the time of my booking, told that'll be 30 to 45 minutes. Comes back 45 mins later...getting car back almost 2 hours after my original booking."
• "I had 2 x tyre change which was extremely fast - done in under thirty minutes which almost felt too quick."
• "It was the hottest day of the year, the workshop was undergoing a refit...an understandable delay handled brilliantly."
• "Unfortunately my car's window regulator broke...they weren't able to fully repair the car...They did however get the window glass back in the up position."
• "I forgot my 9.00 am appointment and rang to say I would be late. They were incredibly polite and ready for me when I arrived."
• "First day I went in and asked for two tyres...Receive a call about an hour and a half later, informing me that they would in fact need to order the tyres."