The Range, Stoke Gifford Reviews Summary

Customer Service

Pros:

• "Have had nothing but helpful, happy service from here, especially over the Christmas period."
• "Visited the store on 28th Dec 23. Had a wonderful shopping experience which was made so wonderful by the staff on site."
• "Excellent service from Gordon with my rug, thank you Gordon. Very helpful and friendly, an asset to The Range."
• "The young lady who served me was lovely and very chatty and helped me navigate through the menu to find something small I could eat."
• "Katie on net curtains, v. friendly, helpful."
• "Very friendly staff always happy to help."
• "The Staff and Manager was very helpful and very pleasant."
• "Friendly staff, items are good for the value."

Cons:

• "customer service is mediocre at best and often long queues with one staff member at the tills."
• "What happened with customer service 🙄 what a dim whit lazy person like to use another word, but I will refrain."
• "There wasn't anybody at the till when I was there, so ended up waiting like 5-6 minutes while there was employees chatting."
• "I dread going to shop there just because I know it is always a long time waiting in the queue."
• "Large, well stocked store with plenty of unfriendly staff."
• "Shop itself has nice items but staff are terrible! There’s always a really long queue and one till open."
• "A great shame as it could be a good store."
• "Customer service is one of the worst in Bristol."

Product Availability and Selection

Pros:

• "- Good selection of products to choose from."
• "I would highly recommend this store because it has always got what you need to homeware and decorating stuff."
• "This place is pretty good for plants and compost, stocking a peat free one too."
• "amazing shop, i wonder why i haven't really visited it before, but you can almost get anything that you want."
• "I just love coming to see the new range of plants."
• "Really good of everything, mostly diy stuff but many plants, house, and building stuff."
• "A good range of things."
• "It's what you expected good staff and clean place."

Cons:

• "- shop is at best untidy and half the items I pick up have never got a price on."
• "Loads of Products for sure but never prices, if there a price tag it they never match up with the item."
• "Stock, (curtains), and price labels/descriptions almost literally all over the shop."
• "The shop itself is OK and you can find nice house items at a better place than in other stores but the staff there is not really keen on working."
• "I managed to get the product I visited for with some ease although the items were in the wrong location and not priced up."
• "Perfect place to decorate your home. Good quality products at affordable prices."
• "The shop was totally in a total mess. Smelt like a farm yard as all hay and aminal food not in correct place."
• "Sell painting and decorating supplies much cheaper than B&Q."