Tyre Pros Royston Reviews Summary

Professionalism

Pros:

• "Super fast professional service helped out a lone lady van driver was back on the road in no time."
• "Very professional, efficient, friendly and honest service with competitive pricing."
• "Jeff was polite, friendly, quick and efficient."
• "Such a nice helpful man. Professional, efficient, polite and with a nice sense of humour."
• "Fantastic professional service and cannot highly recommend more!!"
• "Very professional and always let you know what the options are before continuing with any work."
• "Professional, friendly, clean and tidy."

Cons:

• "Not the work I'd expect when paying over £100 per tyre!"
• "I'd have rated STS higher if they had not have taken so long to do my tyres today."
• "This time service was good but expensive."
• "I am so upset, I thought the standards had risen but obviously not."
• "I was left feeling unsure if had been duped tbh and will think twice before coming back to this tyre company."
• "When I arrived I was informed that I did not have an appointment."
• "BAD SERVICE. NOT RECOMMENDED. FIND ANOTHER GARAGE."

Customer Service

Pros:

• "Friendly and professional with great customer service - will try their best to fit you in even if they’re really busy!"
• "The young man who works there was very helpful."
• "Couldn't recommend them more, will be recommending them to all emergency service workers in our area."
• "Very friendly and professional."
• "The staff were friendly and efficient, completing the works in a timely manner."
• "The team are friendly and very welcoming."
• "The guys are always happy to help."

Cons:

• "Another customer also getting two new tyres, (who had come in after I did) left before my car was finished."
• "It would have been helpful if a full explanation of the work to be carried out, together with costs, was explained when booking the appointment."
• "I JUST SPENT £400 WITH YOU AND WAS TOLD,'YOU HAVE A WHEEL ALIGNMENT THAT NEEDS DOING'... I WAS CHARGED £60 AND YOU HAVE JUST LOST ME AND ALL MY FREIENDS FOR LIFE."
• "I was a bit unsure about the alignment - was told it needed doing, then when husband queried as the tyres hadn't worn unevenly, we're told it was 'just on the edge of needing g doing'and offered reduced price."

Efficiency

Pros:

• "I rang at 9 am and he fitted me in immediately; by 10.15 am I had two new rear tyres fitted plus alignment done and work on the front tyres."
• "Confident, knowledgable, quick, efficient, helpful and courteous."
• "Had my car in an hour later! They have a comfortable and clean waiting area and with less than an hours wait, i was out again with two new tyres fitted and tracked."
• "The car was on the ramps within 5 mins."
• "Fitted me in at short notice, found the issue and fixed the tyre all in an hour or so."
• "New tyres for my car were fitted and everything was sorted in double quick time."
• "Had 4 tyres replaced + wheel alignment. All done within an hour."

Cons:

• "I JUST SPENT £400 WITH YOU AND WAS TOLD,'YOU HAVE A WHEEL ALIGNMENT THAT NEEDS DOING'... I WAS CHARGED £60 AND YOU HAVE JUST LOST ME AND ALL MY FREIENDS FOR LIFE."
• "I'd have rated STS higher if they had not have taken so long to do my tyres today."
• "Another customer also getting two new tyres, (who had come in after I did) left before my car was finished."

Pricing

Pros:

• "These guys provide a great service, at a great price."
• "Good, quality service & reasonably priced."
• "Very professional, efficient, friendly and honest service with competitive pricing."
• "Friendly, fast and reasonably priced."
• "Tyres are competitively priced."
• "Great friendly service, and the best price."
• "Excellent price and service as always from the Royston STS Tyre pro team."

Cons:

• "This time service was good but expensive."
• "Not the work I'd expect when paying over £100 per tyre!"
• "I JUST SPENT £400 WITH YOU AND WAS TOLD,'YOU HAVE A WHEEL ALIGNMENT THAT NEEDS DOING'... I WAS CHARGED £60 AND YOU HAVE JUST LOST ME AND ALL MY FREIENDS FOR LIFE."