Lloyd Cooper Motorcycles Direct Reviews Summary

Customer Service

Pros:

• "Top class customer service and I would definitely recommend this company if you are buying your next ride."
• "Fantastic purchasing experience despite the challenges of COVID lockdown."
• "Very friendly and professional dealership. Highly recommended."
• "Excellent service from initial contact with Andy to ask about the bike to agreeing a P/X price through to delivery, second bike I've bought from these guys and will definitely buy again."
• "The after-sales customer service has also been excellent."
• "The team have been very friendly and patient as I had lots of questions!"
• "The customer service from Chris Taplin was great."

Cons:

• "I'm still waiting for them to contact me about a Royal Enfield 650 that I enquired about a few weeks ago."
• "Sent a contact form to book my first service and not a word from them."
• "However 6 months after I bought the bike they rang me to tell me they had put the wrong registration on the bike."
• "What did they do to rectify the issue? Sent me a new number plate. No apology, no gesture, no effort even though I possibly wasn't insured for this period."
• "I'd avoid this dealership. They're shoddy, all about profit, poor customer service."
• "Only issue I had was that they didn't call me back when I needed a part for my bike."
• "Reluctant to use for first service and any other work or warranty claims."

Delivery & Handling

Pros:

• "Delivery was on time and communication was 1st class, big shout out to Matt Coe for all your help and professionalism."
• "Motorcycle was delivered safely and rides brilliantly."
• "Also had the bike delivered. Arrived safely and in absolutely perfect condition."
• "The entire process was smooth and snag-free, with good delivery arrangements and after care."
• "The purchasing process was faultless including the delivery of the bike to my work address just a few days after signing the paperwork."
• "The bike was delivered to my home address on the day agreed with a call in advance to advise what time they were arriving."
• "Delivery was arranged and on time with a very helpful chap from 'Bike Bus'."

Cons:

• "The PDI was poor and the bike was handed over with hardly any fuel in it, barely enough to get 20 miles home to Luton."
• "Would of been good to tell me about the concealed lock on the petrol cap as took a while to work out how to remove cap on way home on its first fill up."
• "Great at selling and calling after to see if everything is alright. However the bike was 'serviced' before the sale and they failed to check and replace the air filter."
• "On day of pick up, the sales team were not aware that I would be picking up the bike as arranged as Ray was not at the dealership."
• "Datatag registration- the sales person said I would need to register which was incorrect as (I later discovered) the dealership have to do this."

Purchase & Trade-In

Pros:

• "Got a fair price for my part ex. and a good deal on the GTS300 Super I was after."
• "It was a real pleasure purchasing my new Ninja from the guys at Lloyd Cooper, I was always made to feel welcome and the spec, deal and finance terms I was able to choose were totally ideal for me."
• "Brought a new Z900 from Chris Taplin, from start to finish Chris was professional, knowledgeable and answered all questions and concerns."
• "Very happy with the part ex price on my old motorcycle, and really happy with my new Kawasaki."
• "Forget poor trade in value and bad attitudes get down to Lloyd Cooper, I just purchased a z650rs and the bike is superb 👌 the service was fantastic."
• "Very fair price offered for part exchange."
• "The bike was discounted already so got a good deal."

Cons:

• "Part exchanged my 2006 Honda CBR 125 for £300 towards a used 2023 Suzuki SV650. I expected a higher value for the old bike."
• "Guess its a case of we've sold you the bike and got your money not interested anymore."