Premier Bikes Reviews Summary

Customer Service

Pros:

• "Always amazing customer service and some good old fashioned banter."
• "The whole experience has been outstanding from booking over the phone to service completed."
• "Highly recommend this dealership."
• "Great service when collecting my new bike, the guys are polite and well informed on all aspects and very helpful."
• "The team at Premier Bikes maintain a very high standard in all undertakings, and consistently meet my expectations."
• "All staff are very friendly, professional and helpful."
• "Staff are really friendly and helpful."

Cons:

• "Found the salesman rude, wasn’t offered a drink on arrival after a long drive there, told me to go get my gear on but offered nowhere to do that."
• "Went in today with the intention to buy a used bike but the salesman just couldn't be arsed."
• "Staff are very judgmental."
• "I’m a biker and love the biking community but this dealer is untrustworthy and once they have got your money they really don’t give a dam."
• "The dealer has ignored all emails sent but this comes as no surprise as I was given the brush off and ignored when on site being forced to pay a bill that I shouldn’t of had to pay."
• "Not helpful. Had a puncture and was told new tyre was required."
• "Didn’t receive a follow up call."

Sales Experience

Pros:

• "Bought my new bike from Premier Bikes trading in my old one. Excellent service from start to finish."
• "Stuart was a great sales guy - not pushy, just informative and great with communication."
• "Dealt with Darren the sales manager, I purchased a KTM super duke, he gave me a decent part ex price, wasn't pushed by any way, brilliant experience, start to finish."
• "Recently approached Andy about the purchase of my latest bike (BMW S1000XR HP), what a great bike, he had recently taken in part-ex, we managed to do a deal."
• "The bike was like new.. the handover was totally stress free."
• "Fantastic buying experience. Andy went well out of his way to provide me with a first class service and made the whole process incredibly easy."
• "Stuart looked after me extremely well from quickly organising a test ride on the fantastic SUPER ADVENTURE S to making a good p/x offer on my bike."

Cons:

• "Avoid at all cost! Worse place to buy a bike from they give you 3 months warranty then when you take it back to have work done which they should have done before they sold the bike, they don't fix it."
• "Bought my bike there. I ate two stars due to poor internal information exchange."
• "Sadly KTM uk seem to be about as good as a chocolate tea pot."
• "Deal completed as promised, but they didn't fit the crash bars before delivering the bike."
• "Just called them after buying a new bike 3 years ago to ask if I should have been given a selection of jets and springs and he said yes I told how I didn't get any."

Product Quality

Pros:

• "Just bought a 66 plate honda fireblade without physically seeing the bike, the bike was immaculate, just as described."
• "The bike a 1290GT is amazing with a build quality equal to my recent BMW."
• "Bike was exactly as described, (spotless) and delivery was arranged very quickly and hassle-free."
• "Superb service, great guy to do business with. Communication was outstanding and im now the proud owner of my dream harley!"
• "Friendly staff, outstanding service - really impressed with the care and attention that went into prepping the bike."
• "Incredible service start to finish when buying my new 250 excf."
• "Excellent, exceptional first rate service from Premier at all stages of bike ownership."

Cons:

• "I’ve had three new bikes from these guys since 2014 and each time have felt like I got a good deal."
• "KTM dealers are, well.........quite hit and miss."