"Professionalism was displayed as soon as I walked into the showroom."
"Staff are really friendly and helpful. They will do everything they can to get you the right bike."
"Excellent sales team. I collected my T Max yesterday. It was ready to go and spotlessly clean."
"Credit where it's due !!! - They are both a credit to your company!"
Cons:
"My advice to anybody that's thinking of a purchase from s.m.c bikes is (DON'T DO IT) terrible company."
"Rude and unprofessional staff working in the service department..."
"Very overpriced in here... Staff are not really interested in helping you."
"CUSTOMER SERVICE NON EXISTENT!!!"
Quality of Bikes and Accessories
Pros:
"Brilliant bike for short commutes 👍🏼"
"A nice little food stall on-site for hot and cold food & drinks. Staff are all incredibly friendly and very helpful."
"Great service, everyone is very helpful and some really good safety gear."
"Great experience with the guys down at SMC. Really attentive and made the my purchase a pleasant one."
Cons:
"I purchased a bike from them which was sold to me in a faulty condition and they did nothing to help."
"The service department are effectively con men who will waste your time and have no regard for your experience."
"Was originally looking for a new multistrada and contacted Ryan via email he beat every price I was offered and always contacted me back. However a the new KTM superduke GT turned my cheek so after a quick chat to Paul on a Sunday afternoon. Ryan was on it Monday morning I was using my own finance after being told elsewhere that I wouldn't get decent finance rates. Anyway he managed to beat that as well.I picked the bike up. No messing about always kept in the loop. Smoothest transaction if I had the money is but another bike of Them tomorrow..."
"Sorry to say had a bad experience with SCC. Bought the GS1000S which looked great but never ran properly from delivery, SCC tried to palm problem off onto the warranty which refused to cover, hardly any communication between any parties including to myself, instructed to take to local repairer, never really saw the bike again should have gone back to SCC immediately, still not running properly after 4 months away could not take any more and gave up."
Service and Maintenance
Pros:
"The bike now runs superbly and I am more than pleased with work carried out. I can highly recommended SMC without reservation and I will now use them for all my motorcycle servicing/work!"
"Made the mistake of putting a full tank of diesel in my 1290 adventure r :) luckily these gents aren't too far away, Kev picked it up half 9 and 6 hours later she was back with me running!"
"I’ve been using SMC for years and recently purchased a V4S which was recalled. The guys in the service department were amazing, arranged for the bike to be collected, all the work to be done and returned to me within 3 days so it was ready for my trip away."
"Can definitely recommend for Ducati, KTM and all riders. Very helpful friendly staff every time I've been. My V4 has just been back for some recall work and a service."
Cons:
"Collected bike only to find that they don't stock 1ltr top up oil's of my grade or even 4ltrs."
"They just don't seem to care or be that bothered about the bike sitting in shop."
"I wouldn’t recommend these for a service. Just had my motorcycle serviced here £280 for oil and filter not even checked anything else."
"Unfortunately I just had to warranty a couple of items of clothing that I bought from SMC a few months ago."