Ryder Motorcycles Reviews Summary

Customer Service

Pros:

• "The service from all staff was excellent, I highly recommend Ryder for purchasing your next bike."
• "Very friendly, Professional and Courteous."
• "I was initially looked after by Kelly who sorted a test drive out and then the final handover was with Tony who both were super helpful and friendly."
• "Fantastic helpful crew, Friendly staff professional honest absolutely brilliant team."
• "Thanks to Tony and his team for providing such a friendly and efficient service throughout."
• "Special mention to Kelly, Joe, Tony and James. All very nice and pleasant guys."
• "Fantastic place went in after daughter came off her bike up road. All staff were very helpful fixed bike enough to get back in road."
• "The team at Ryders are friendly, extremely knowledgeable and listen to your requirements when looking for the next ride."

Cons:

• "Let down badly by this company. Offered me a price for my bike on the Thursday. When Tuesday came, they told me they wouldn't buy the bike."
• "Issues on Ryder Automotives side led to deal falling through for bike I had purchased, spent weeks trying to get money refunded and they refused to return my deposit stating I had cancelled the order which is completely false."
• "Let down. Phoned for tyres a couple of weeks back, gave them all the sizes etc. Nobody bothered getting back to me. Called back got told someone would call me never did."

Bike Quality and Preparation

Pros:

• "The Bike was immaculate as when it rolled off the production line three and a half years earlier."
• "The bike itself was really prepared nicely and runs superbly."
• "My new bike was presented to me in first class condition."
• "I should have done this earlier lol Brought a Er6n 2016 nearly a year ago now and the bike is wonderful."
• "Took my ZZR1400 in for a service, MOT and a few repairs... My bike was as shiny as the day I bought it off the production line too."
• "Nice bike, prepared to very high spec and detailed like out of factory."
• "First class from start to finish... The bike was more than I expected and totally spotless, and had been checked from top to bottom."
• "Excellent professional service from initial enquiry right through to delivery of my bike."

Cons:

• "Brilliant customer service very friendly, had an issue with a bike I purchased (100% was my fault) and the team had the bike in within 2 days and sorted really quickly."
• "Got my KTM from Ryders had a couple of issues under the warranty bike collected repaired and delivered back."
• "I had a problem with the data tool alarm in spring time. Bike was outside of warranty... BUT Ryder still collected the bike, fixed it and returned it all at their time and expense."
• "A few weeks down the line and more problems occurred with the brakes, clutch and paint..received quick rectification of all problems including collection and re-delivery of the bike with no qualms and nothing but apologies from Joe and his team."

Communication and Responsiveness

Pros:

• "The deal went through smoothly and all the paperwork was explained."
• "Today I got the call saying my bike had been sold and the money was in my account within half an hour."
• "Communication was very professional even over the phone."
• "James kept me up to date and gave me advice on what to do and when."
• "Always there to answer questions and find solutions and always go out of their way to help you."
• "The whole transaction was very professional, Joe made a video of the bike which gave me added security."
• "They looked into maybe collecting it but as they had no vans out my way said could I take it to a local garage near me and they would sort it out between them AND to their word they did."
• "Excellent customer service, staff very friendly and put the customer first."

Cons:

• "Eventually they told me they wouldn't buy the bike. I did try to speak with the owner but he would take my call."
• "Communication was appalling and support from their side basically non-existent in solving the problem."
• "Reading the other negative reviews on google I will await the ‘it wasn’t our fault reply’ went to another dealer instead."