Blade Honda Abingdon Reviews Summary

Customer Service

Pros:

• "Had two new tyres fitted, pleasant and friendly staff, free coffee while I waited, which is a bonus."
• "Just bought a Ducati 821 from Blade motorcycles and couldn’t be more over the moon! The service was fantastic, I was taken care of by their colleague Danny."
• "Always a pleasure visiting the Honda blade department - will be back soon!"
• "Happy to chat, good magazine selection and plenty of coffee to help myself to."
• "Very pleased with the service."
• "I have to thank you Luke for all his hard work, i been to abingdon honda few times, he was amazing."
• "Everyone I spoke with whilst in the dealership or over the phone was friendly, personable and professional."

Cons:

• "Bunch of time wasters."
• "The last contact I received was on 13/09 stating my refund was being chased and I’d have an update soon. I have sent multiple emails since then with no response."
• "They don't want your custom, when they moved garages it went very downhill."
• "Booking service is dysfunctional."
• "Nobody wants to talk to customers apparently."
• "The service team was not good."
• "VERY POOR CUSTOMER SERVICE."

Sales Experience

Pros:

• "I would recommend Blade (and Danny!) to anyone looking to buy a bike."
• "An excellent motorbike dealership to visit and to test a bike of your choice."
• "Fantastic communication throughout with them keeping their promise to have it ready for me."
• "Will, the sales guy, kept me informed throughout."
• "Rikki could not have been more helpful and made me feel very much at ease."
• "Thank you to matt at blade motorcycles for everything communication was brilliant and extremely helpful."
• "Defenenlty recommends buying your next bike from this dealership."

Cons:

• "Danny Davies not customer friendly salesman. Poor quality of service followed by lack of knowledge of what is he selling."
• "Customer facing staff should be happy and receptive to paying customers."
• "Think twice before dealing with Danny."
• "Stay way."
• "The worst shop to go to! They are only interested in selling you a bike."
• "George Eve-Howard simply does not care about his customers after he has made a sale."
• "I got ripped off on a recent visit to look into why my 02 vtec vfr is over fuelling."

Value for Money

Pros:

• "At the end it was discovered the cost was not as great as first assessed and these savings were passed onto me."
• "Great friendly and efficient service."
• "I bought a Ducati Scrambler from Tom, the Ducati salesman this week. He was excellent in how he dealt with me, making the whole process absolutely stress free."
• "A huge thank you to Will with our first visit to Honda Abingdon. Will could not be more helpful or knowledgeable."
• "Steve, the salesman I dealt with, was friendly, professional, easy to deal with and helpful."
• "Overall, fantastic job by Blade Abbingdon Honda, especially Will who I cannot thank enough for his work."
• "Staff are amazing, especially Simon, he treated me very nicely and helped me with all of my questions."

Cons:

• "ALL THEY DID WAS CHANGE THE OIL."
• "They charged over 100£ or more for 1 hour labour."
• "I've only experienced their service/aftercare staff who were shockingly incompetent, unapologetic and uncooperative."
• "Avoid like a plague."
• "Never again am I buying a Honda bike! Gutted to say the least and it’s in warranty!"
• "Poor camera skills (poor quality video) trying to hide faults of bike. Levers on bike wasn't adjusted to correct position."
• "No service for £300."

Communication

Pros:

• "Danny’s communication was very good. He was quick to respond to questions and the video responses are a nice touch to make it feel more personal."
• "Recommended Blade Honda to 3 of my friends already."
• "Really professional friendly sales team that helped me make the decision on the best bike for me."
• "The coffee is good, plenty to read while waiting."
• "Would 100% recommend this dealership and will definitely be going back."
• "Thanks again for the excellent customer service!"
• "despite a slight fumble over parts delivery and an unreachable phone number, Blade were very keen to be helpful."

Cons:

• "Pretty poor experience all round, I’m still out £500 and cannot see myself ordering another bike from Honda again, shame."
• "The only criticism I can give is communication wasn't fantastic between my first visit and final pickup and a couple of aspects of the purchase were a little last minute."
• "Awful experience, the service manager was rude, lazy and very unprofessional."
• "Repair of forks after theft attempt £400. 20 miles later almost had an accident as problem still present."
• "I would HIGHLY suggest looking elsewhere as they obviously have no regard for customers and are looking to make a quick buck off you."
• "Finally got somebody on the phone able to take a booking to tell me it would take 25 days before my bike can be serviced."
• "On the two occasions I've ordered parts I've been promised calls when they arrive. I've always had to chase them up as they don't communicate."