Flip Out Doncaster Reviews Summary

Customer Service

Pros:

• "Staff are always polite and helpful."
• "The staff were SO POLITE as well."
• "The staff were friendly and clear on the rules."
• "Me and my friend were checked in for our session promptly by the staff."
• "Was clean quick staff when u lose a child an found in seconds."
• "Tom radioed and asked his colleagues to turned the music down for her, no questions asked or funny looks just pure compassion."
• "Staff are fantastic, they made my son's 9th birthday really fun!"
• "Josh our party host who went above and beyond to make sure we had everything we needed."

Cons:

• "This place does However have a really bad security issue. Anyone could just walk in and pick up a child."
• "Also the coffee is terrible and really over priced."
• "The staff serving food had no go in them at all."
• "One member of staff on the front desk on a Saturday. Too long to wait."
• "Poor customers service staff not very welcoming not good impression and won’t be returning."
• "The cashier staff is extremely rude and didn’t pay attention to what I was saying."
• "Customer service was appalling from the get go."
• "Charge me more then 17 pounds for entry, even if I said I have own socks, then asked refund difference but never got refunded."

Safety and Supervision

Pros:

• "The place is well supervised so she was safe."
• "Was worth the drive. Was really happy there do gf free and vegan pizza."
• "We had a super 2 hours with family. The park is great fun my kids are 5 and 3."
• "The only good thing is the supervision from staff who prevent more than one child using the trampolines at once."
• "Josh, you made our day with your compassion and attentiveness."
• "My kids loved it. Very clean, not too loud, staff were wonderful."
• "Awesome place my little boy enjoyed every minute of it."
• "Went for my sons 8th birthday today. The staff were fantastically helpful."

Cons:

• "There is nothing in place to stop children just leaving the premises."
• "There is also blind spots where I can't see my kids."
• "No disability access or lift so couldn't watch our children unless they were in one corner of the room."
• "Came here with my toddler and straight away there was no lift to access the soft play area."
• "Unfortunately both lifts were out of order and the cafe and under 3 play area is down a long flight of steps."
• "Place is going downhill, overpriced and understaffed, water leaking from ceiling in more than 1 place."
• "Kids denied access to the Ninja Tag having been told they had access to all areas."
• "Very tween and teen friendly but not family or child friendly."

Facilities and Cleanliness

Pros:

• "The centre has a lot to stay entertained, including normal and springboard trampolines, a cyber tower, and a battle beam."
• "Absolutely brilliant for the kids they have trampolines for a tenner an hour sometimes two hours a go."
• "Great for kids but shouldn't have to pay to spectate."
• "Perfect Trampoline soft play area for all kids and teenagers."
• "Brilliant for the kids to let off steam. Plenty for them to do!"
• "The trampoline park was clean, fun and offered lots for the family and all ages."
• "Very attentive staff monitoring all aspects of this large area."
• "Great drinks and friendly staff."

Cons:

• "The actual flip out experience is good but the coffee is terrible and really over priced."
• "Seating area could do with some attention as there are lots of parents who bring their children here."
• "And the biggest problem was stepping into The mens/boys toilets where absolutely stink."
• "No heating. It was cold inside, knowing the area is near the mall entrance."
• "Is this place a joke or what? The place is grubby, dusty and the toilets absolutely stink."
• "The cafe is tucked away so I couldn't watch my child play."
• "As a grandparent and childminder I like to be able to keep the children within view at all times."
• "Still no refund what a joke this place is had to cancel family member's due to lift been broken."

Pricing and Value

Pros:

• "This was an amazing recreation centre to visit with a friend, offering a 2 hour experience for just £13 each!"
• "Was worth the drive. Prices were good for place."
• "Absolutely brilliant for the kids they have trampoline s for a tenner an hour sometimes two hours a go."
• "Great value and competitive entry rates."
• "My son had a great party the children wanted to go back out to play."
• "Very worth the trip. Highly recommended if you've got young ones."
• "Great for kids but shouldn't have to pay to spectate."
• "Good place to bounce, the rules are very implemented."

Cons:

• "An average bottle of coke was £2.50, but you're going to have to pay for a slush for the kids."
• "The arcade area was small and £1 for each of the rides for one go, which we found very expensive."
• "The only time we had a conversation was on the way home, where she bent my ear on how much fun she had."
• "The staff were friendly and clear on the rules. Overall a good experience."
• "All the compulsory added extras make this not a cheap trip."
• "Charge the parents to spectate, fine, but £2!"
• "As most things these days, engineered to bleed you of as much money as possible."
• "Total rip-off! Don't bring your kids after school hours!! Asked to pay for 45£ (2hrs) for 3 of us!!"