Megaplay Bradford Reviews Summary

Staff and Service

Pros:

• "Staff were really accommodating and friendly."
• "The staff are willing to make changes where possible."
• "Lovely staff, soft play areas are well fitted, plenty for smaller children to do."
• "The workers there are fantastic with excellent customer service."
• "The staff was friendly and helpful."
• "The staff are really friendly and helpful, good value for money."
• "No complaints regarding the staff as they were all extremely polite and helpful."

Cons:

• "Staff very pleasant food rubbish ordered 2 hot dog meals one of them had a bite taken out and was cold."
• "Rude and unprofessional staff."
• "The management will respond on Google reviews with sarcastic replies."
• "Rude staff, we were told we get free tea or coffee with child under 1, when trying to get this the young girl tried charging."
• "The staff seem like they hate working there and don't look approachable, No smiles and look fed up when serving."
• "Annoying cheeky staff especially at the entrance."
• "Very rude staff especially being a man and no respect whatsoever speaking to a woman."

Cleanliness and Maintenance

Pros:

• "Megaplay have done everything they can to make it a safe and secure sofplay with current guidelines."
• "The facility was clean and well-maintained."
• "You can see they are doing their best to keep the building as clean as possible."
• "The place was mainly clean with the exception of the toilets, these weren’t dirty as such but think they need to be checked more often."
• "Loads of improvements have recently been done to the play centre."
• "Nice and clean, well organised and spacious, would recommend 👍"
• "The place is good. Kids had fun but the tables and seats were not even wiped."

Cons:

• "The foam mats are black with dirt."
• "The play facilities were very poor and dirty."
• "The toddler section was no better, with the mats looking like they haven't been cleaned in years."
• "Absolutely filthy. The toys in the under 4s area are shockingly dirty."
• "The place is filthy everywhere."
• "Broken and deflated toys in infant area."
• "Visited today with baby looks nice but really needs a good clean and updating."

Food and Drink

Pros:

• "The food option was really nice as it’s all halal and so many options to choose from."
• "The food is always delicious and the kids always finish it."
• "The food and drinks are good quality and served quite quickly."
• "Food is very reasonably priced and good quality."
• "Food is really good for the price sold."
• "The food at the café is very reasonably priced, fresh with good portion sizes."
• "Food nice and the hot drinks are the icing on the cake they're delicious."

Cons:

• "No hot food meaning nothing to eat except snacks."
• "It has limited offering on hot food and the food is not very good."
• "FOOD IS VERY EXPENSIVE, HENCE WHY THEY WANT YOU TO EAT THERE!!"
• "Not even allowed to take a bottle of water which is ridiculous all because they want to make money inside."
• "Not allowed to take any snacks for kids and they expect you to buy snacks from there when they don't even have a variety."
• "Food is expensive and bland, the place is dirty and toilets are filthy."
• "The food is really bad and the price leaves a worse taste in your mouth."

Facilities and Amenities

Pros:

• "My kids absolutely love the open space and comfortable environment."
• "My child especially loved the giant slide and ball pit."
• "Food and entry prices are reasonable as well as the indoor karts and rides/games."
• "A very good experience for children, they love it, it's a really good place to have parties."
• "As for the parties they are awesome we had one for our little girl (FROZEN) and I have to say from the minute we walked in it was amazing."
• "Great place for children of all ages."
• "Great kids play area, staff are very helpful and the manager is so friendly."