Kooca Reviews Summary

Facilities and Environment

Pros:

• "Contained within one area (nice and safe for wandering kiddies) is a fair amount of seating, a flat area for little tykes cars, a fair sized soft play area, a smaller under one's soft play area and a couple of rides/machines."
• "It is always a very warm and friendly welcome at Kooca. Always very clean and excellent service."
• "Never been to such a clean, well thought-out soft play with excellent service."
• "The VIP package was perfect for feeling relaxed and comfortable with a 2 year old."
• "The play area is too small. The most upsetting thing is how much time the staff spend just telling the children off constantly."

Cons:

• "The play area is too small. I think there needs to be more play area and less seating."
• "Extremely small play area, over priced drinks and food, more staff than needed, tones of wasted space."
• "The area suitable for an 18 month old had a 'slide', a rocker and a light tube. The cars were being used by older children racing around the room."
• "The centre itself is great...but my son ended up with a gash on one eye, five hours later, turning into a black eye, and two deep scratches on the opposite cheek."
• "The staff member spent most of his time shaking his heads walking around and picking shoes up from under the tables that people were sat at as they 'were in the wrong place'."

Customer Service

Pros:

• "Very friendly staff and there's always someone in the play area watching out."
• "The staff couldn’t have done more for us, they really did go the extra mile."
• "Staff were incredibly helpful and polite."
• "Staff are very welcoming and polite. And big thanks to Suzanne for her hospitality and very polite nature!!!"
• "The staff were brilliant and attentive taking away the stress of the usual kids birthday party."

Cons:

• "Polite service of drinks, but unfortunately a rude male member of staff who needs to go on a customer service course."
• "Apart from a Very rude male member of staff all is ok just don’t order a coffee."
• "You expect me to give him the waffles and sweets or any of the other sugar filled food you have on your menu?! - I didn’t say that but I wish I had."
• "No consent to do a live feed with my child on and broadcast on Facebook. We visit play centres all the time and this one isn't one we would go to."
• "Disgusting man who owns a disappointing, overpriced play area. Go anywhere else apart from here guys ... Please!!!! Bent policeman who was extremely aggressive to my husband (a singer who he booked for a gig there) and our friend!"

Food and Beverage

Pros:

• "Food is fairly prices as well for a soft play area - the picnic and play option is worth the price."
• "Fantastic menu. My son loves it here and has done since before he was under 1 and it was free to enter which is a great bonus."
• "The waffles were amazing and perfectly cooked and the milkshakes went down a treat too."
• "The picnic lunch for the children was excellent, as was the food ordered for adults."
• "The food and drink is extremely overpriced. Feel as though I may have enjoyed my experience more if I visited when they were either quieter or more appropriately staffed."

Cons:

• "The play area is too small. The food and drink is too expensive."
• "Negatives - There are so many rules to follow! You aren’t allowed to bring your own snacks or food for kids and there are no healthy options available on the menu."
• "No bombardment as one review was made by a family member and one from myself as shown in the reviews. Maybe a customer service course would be useful for him as all the other staff members were lovely."
• "Great if you have child without allergies. But my son is very allergic, he cannot eat most of things. Kooca doesn't have proper kitchen, so forget about most food for sensitive children."
• "Way too over priced. A tiny waffle and one scoop of ice cream is £10. The play area is so small too, the smallest I’ve been to."

Parties and Events

Pros:

• "Absolutely best decision I made for booking my 2 year olds party. Least stressful experience I’ve had."
• "We have just had our son’s 4th birthday party at Kooca and it was absolutely brilliant."
• "I recently had my little boys birthday party here and they couldn't be anymore accommodating!"
• "P.s bday party update 13/08/23 'BEST PARTY EVER!!' quoted from Yuna many times today."
• "Kooca hosted my son’s 3rd birthday party and they were absolutely fantastic."

Cons:

• "The Owner or manager had terrible manners and attitude from the outset, we booked the whole room/venue for two hours for our childs party and where immediately told at the door that we were not allowed to bring a small bottle of water into the venue, very rudely I might add."
• "They say they are home of parties? We Attended a party here and we would say very poor and a lot of attention to details is needed here. No party organisers you just turn up and are left to it?"
• "Just had my daughters 7th birthday party here. Everybody enjoyed it, perfect size for 15 kids of similar ages, they loved the unicorn slide and the DIY waffles. Really clean and spacious, all the parents commented on what a great place it is."
• "We had my daughters 3rd Birthday Party here yesterday from 4 until 6 (monday). Hugely recommend this place for a party at this time. Hardly any members of the public in at that time, so it's like a private party."
• "We recently held our sons birthday party here, and it was incredible!! Kooca is so clean and well laid out, the staff a friendly and the food/drink is incredible."