Halfords - Braintree Reviews Summary

Customer Service

Pros:

• "David and Sam. It was my first time and I was so impressed by the friendliness."
• "We were really impressed with the service we received and would definitely recommend."
• "Conor and his manager were both very friendly and professional and came up with a work around that fixed the problem."
• "Excellent customer service provided."
• "Dave, the Manager of the Halfords branch in Braintree. He was extremely supportive, friendly and helpful."
• "Fantastic help and advice from both Ruben and Dave."
• "All other team members very helpful and informative helped with check of other items."

Cons:

• "If you care about your car, do not come here. They will break it more and overcharge you."
• "Wanted to buy my grandson a stunt scooter... the best they would offer was 20% off the chewed up display model in order to make me go away. Halfords are nothing but despicable liars"
• "Never again Halfords."
• "Sorry folks, but utterly awful service. You don't deserve 1 star."
• "The rear blade for my vehicle was incorrect - 3 inches too long, which almost broke the whole wiper assembly."
• "The woman then went out to the store room and all of a sudden, surprise surprise the two scooters they had in stock were no longer there…"
• "Lad had absolutely no idea how to do it, then proceeded to tell me it must be a more serious electrical issue."

Staff and Management

Pros:

• "Toby was the staff member who made my visit to Halfords special."
• "I came to the store for deep light bulb replacement and Nick J was very helpful, he answered all my questions."
• "We have always had amazing service from their polite and knowledgeable staff."
• "Dave advised me on what to buy and what was needed to be lawful when fitting a trailer board, He fitted it all with care."
• "Met by a very helpful young man, at a distance, who quickly dealt with my product return, no quibbles."
• "Always helpful, great store, can always get what I want and really well priced."
• "Great thanks to David and Moe who helped me in store today with my vehicle."

Cons:

• "He then rail roaded this young girl (milly I think), and took us to another till as he approached the second till he punched it (my little boy cried), such aggressive behaviour!?"
• "To American, forcing things down your throat, should be taught when to introduce sales products."
• "Madison: I think this grumpy fart needs to go on a training course after his customer service skills were obviously not applicable to him today!"
• "Despite the young lady serving me being polite & helpful, the man I assume based on his attitude to be her manager was BY FAR the rudest, most abrupt person I've ever had the displeasure of dealing with in customer service."
• "Even shouting at his staff members in front of everyone in the shop!"
• "Absolutely terrible service! I cannot stress this enough… DO NOT USE HALFORDS TO FIT YOUR STEREO OR ANYTHING ELSE FOR THAT MATTER. Massively rude and unhelpful staff."
• "Management are rude, dismissive, and the most unprofessional I have ever encountered."

Product and Stock

Pros:

• "They had plenty on display with the relevant details to make a decision on which one to get."
• "Had a fantastic experience in store today finding my son the correct bike for him."
• "The young lady who I'm afraid didn't get her name was very friendly and efficient in helping us."
• "Thank you for all your help and patience."
• "Really pleased and will be back again soon."
• "The bike was repaired before the specified time and we were extremely pleased with the repair."
• "It's really useful to pop in after work and have knowledgeable staff on hand. Its a big shop and carries good stock, so reliable as well."

Cons:

• "Terrible stock levels."
• "Ordered wiper blades online for click and Collect. Never got notification that the order was ready."
• "Very poor service for my sons bike."
• "Covid-19 social distancing anomaly: Customers expected to queue outside at the usual 2 metre intervals. Yet very, very limited numbers allowed inside the shop with resultant social distancing of what must be 20 metres or more."
• "Most awful halfords around 4 times now have ordered a item online, paid then told out of stock!"
• "However the front of this store is FILTHY. It looks like it is closed down."
• "Went to Halford 15 minutes before the shop shut to get a bulb changed in my car but was told the job was too fiddly and they were closing soon."