Address: Station Rd, Chobham, Woking GU24 8AL, United Kingdom
Phone: +441276451050
Rating: 4.8
based on 193 reviews.
Customer Service
Pros:
"I received unbelievable customer service both pre-sale and after care."
"Everyone there really friendly. No hard sell. Just great advise."
"The team (especially Serge) we’re super helpful and nothing was too much trouble."
"Gary at Chequers was very helpful resolving the issue, I booked my car in immediately, the fault was detected and fixed promptly at no cost to me."
"They were helpful, professional, kept me fully informed as to the process and how it was moving forward."
"Extremely grateful to James for providing excellent service, from start to finish, helping me select the best spec and deal for my budget."
"The customer service was fantastic so friendly and helpful they spent a lot of time going through things with me."
Cons:
"Worst experience ever!!!!!!!!!!!!! Car was taken for a routine service 3 months after purchase and found that there was a severe oil leak caused by a very poor attempt at a repair on the sump by Chequers."
"Avoid at all cost, they are all smiles until they have your money then the door slams shut in your face, be warned!"
"I did email Chequers some months ago about the brakes as they'd begun squealing but didn't really get anywhere with them."
"I rang up this morning to ask a question about my mechanic checking it over... to then be belittled by someone who was really rude to me."
"Faulty cars and poor attitude from sales representative."
"Took the car back to get repaired but they fobbed us off as car was just outside warranty."
"I was told when looking at the car, it had brand new tyres put on it yet when it went for it’s MOT there were problems with the tyres."
Car Quality
Pros:
"The car itself is a great little runner, no problems at all."
"The cars they sell are low mileage, good condition and fully checked."
"Transaction went smoothly and the vehicle I purchased was spotless."
"The car is 1st class and a very competitive price."
"The car was exactly as described in the ad and after a brief chat with my father-in-law the deal was agreed."
"The car was in great condition, but not over-prepared to the point at which you wonder how many defects have been covered up."
"The car was immaculately presented when we returned to complete the deal, pretty much like new."
Cons:
"The car started leaking through the roof as soon as it rained and I thought 'Oh no, here we go, having to sort this out with a dealer', especially as I have had bad past experiences with other dealers."
"Fast forward to mid February and the exhaust started to blow first thing in the morning when the engine was cold."
"Unfortunately, there was a technical fault with one of the windows which happened shortly after we purchased it however their aftersales services was very good and they organised a repair very quickly."
"The other developed an annoying squeak from the gearstick gimbals after 3 months, but was fixed in house by Chequers."
"I took my car in yesterday for a full servicing and the garage advised that my brakes were at a dangerous level, despite the fact I have only driven 2.5k miles and am naturally a very gradual braker."
"Unlucky... We bought a Ford from Chequers Cars in February 18. When expressing concerns regarding the slightly jumpy 1st gear change we were assured it was perfectly normal."
"There was no wiggle room at all on the price which was disappointing especially as I received a document with my car which showed the price they had purchased it for - £1100 cheaper than what I paid to them."
After Sales Support
Pros:
"Gary gave us the figure all purchasers are interested in how much to change, another surprise bang on the figure I had in mind."
"After sales service has also been excellent and a couple of small issues that arose after purchase were quickly and efficiently dealt with."
"Their aftercare was second to none and they didn't stop helping until we were entirely satisfied with the vehicle."
"Gary and his team identified the issue very quickly, ordered the required part from Honda, and even arranged to have my car collected from my work in the morning, fixed whilst I was at work, and dropped off the same day!"
"A few days later there was an intermittent problem with and I took it to a local franchised dealer who diagnosed a problem with a very high repair cost after stating they couldn’t find anything the first time round. I called Chris and he said bring the car back immediately and they would check it and fix it."
"I found some minor faults on the car after purchase and these were dealt with immediately."
"The bill paid without hesitation by Chequers Cars. Many thanks!"
Cons:
"Small problem first week which I resolved locally - Garry posted a cheque for this cost almost by return."
"There was an issue with the air conditioning which I noticed after buying and they did not hesitate at all to get it resolved."
"We experienced a great service from start to finish and even some help with a minor problem that happened with the car after we had picked it up."
"Bought our car from Chequer cars, back in August 2016, after about 6 weeks the automatic gearbox developed a fault that could not have been foreseen, we contacted Matt who sold us the vehicle, straight away, he could not have been more helpful."
"Unfortunately, the clutch pedal developed a squeaking noise shortly afterward."
"The Nissan Note we drove away with was (but is no longer) spotless. A great car from a great dealership."