Formula One Autocentres - Cheltenham Reviews Summary

Customer Service

Pros:

• "Both times I have used formula one I have had a great experience. Reasonably priced and a friendly service."
• "Excellent attention, cheerful, explained everything and kept me updated during my wait."
• "I just want to thank the guys at Tewkesbury Road, Cheltenham for their outstanding service this afternoon."
• "The manager there is helpful."
• "Highly recommend! Thank you so much for fixing it for me, and so quickly too."
• "The staff are very friendly and professional in their approach."
• "Wayne on customer service in Cheltenham couldn’t do enough for us."

Cons:

• "The man from the reception came and started yelling at me that I am not allowed to talk to the staff."
• "I was greeted rudely."
• "The manager can be offhand."
• "The Manager has an attitude problem."
• "Manager, Ben misleading clients !!!!!"
• "Quality of Customer service doesn’t exist at all."
• "The manager is incredibly rude and treats customers with contempt."

Pricing and Charges

Pros:

• "The pay assist where you can pay over 4 payments really helped."
• "Prices are brilliant."
• "Add to this the virtually unbeatable prices, I will continue to use the F1 services."
• "Best of all - half the price of AUDI quote."
• "Formula one has a price match policy and gives an extra discount!"
• "Still overall competitive cost compared to all others and started before appointment time so I was happy."
• "5* service and one very thankful lady! Highly recommend."

Cons:

• "I felt this was expensive."
• "Dropping a star as to me, the £170 I paid seems a little steep."
• "Hourly rate is a little steep."
• "They charged us £111 for them to cause more damage to our car & not help with the original problem we had."
• "A service that was supposed to cost 115 pounds ended up costing 565, due to 'necessary' replacements, man hours, parts, etc."
• "So practically I have paid £ 230 just for an air filter, oil and oil filter change...."
• "The cost of follow-on 'routine maintenance' for my Vauxhall Zafira was unbelievable."

Quality of Work

Pros:

• "Everything went to plan and the fitters made a good job of things."
• "We used Formula One after we broke down on the M5 in the middle of the night... They looked at the car within 30 minutes, gave us a price and managed to get the parts we needed and fit them the same afternoon."
• "Little over 2 hrs later the car was passed. All on the same day."
• "I bought 4 Michelin tyres from their website for my Honda CRV at a really competitive price, they were fitted at the Cheltenham branch, I left the car there, came back in hour & half later to find they were all fitted & read to go."
• "The MOT was carried out on time and the cost for repairs not overpriced."
• "All work was completed in a timely manner, received a call at 4pm to say all done for you."
• "Completed the job early and were the cheapest quote of those who were able to do the job today."