Kwik Fit - Cheltenham - Albion Street Reviews Summary

Customer Service

Pros:

• "Their help and advice was superb and their professionalism was second to none."
• "The operative also gave me feedback on the brakes as requested and seemed very knowledgeable."
• "Highly recommend Kwik Fit Albion Street. Harry could have not been any more helpful."
• "Branch Manager Ryan was an absolute hero, he gave me a great deal and was super knowledgable, very helpful and a pleasure to deal with."
• "Sanjay has excellent customer service and Ray did a great efficient job."
• "Fantastic customer service. Very helpful bunch of knowledgeable people."
• "Really nice and friendly folks!"

Cons:

• "The people are the same, but the humanity has gone."
• "Worst of the worst, failed my car on things they could up sell."
• "The chap behind the counter threw the keys across the counter at me causing me to drop everything I had taken out of the car saying- 'I havn't got time for this' and stormed off without saying another word."
• "Zero compassion from anyone. I can see that this is an organisational wide problem."
• "The bloke was really rude, completely unhelpful."
• "The manager who clearly couldn't care less inferred this was my fault!!"
• "Cannot get over how rude and arrogant the member of staff that spoke to me was!"

Communication

Pros:

• "I called Monday morning and was told that the tire hadn't arrived but it should be delivered in the afternoon and that they'll call me when it's there."
• "They were able to have a look within an hour or two of me phoning them."
• "Service was amazing, gentleman showed what the problem was as well as showing solution."

Cons:

• "Obviously very busy as no phone calls regarding works being done."
• "Called the garage Sunday last week to drop my car in on Wednesday (today) at 9am. Haven’t heard from them all day."
• "When I hadn't heard from them by 3:30 I tried to get in touch several times throughout the afternoon but couldn't get through to anyone."
• "Terrible experience. Booked car in for brake pipe fix. No phone call no communication after 5 days!!!!!"
• "Went back next day and the technician told me that he had my contact details, and would call me through the week to book a full inspection. It was a month ago. So far no call."
• "They was NO communication prior to this."
• "No phone call no communication after 5 days!!!!!"

Quality of Service

Pros:

• "Excellent service, honest advice."
• "Quick and polite service."
• "Very efficient and friendly service."
• "Very happy with the centre, helpful friendly staff. Very pleased with the work done on my car and the time it took."
• "Fantastic service!!"
• "Perfect service resolved in a very timely fashion!"
• "Very professional, friendly and super quick service."