Address: 374-376 Barlow Moor Rd, Chorlton-cum-Hardy, Manchester M21 8AZ, United Kingdom
Phone: +441618817160
Rating: 4.8
based on 177 reviews.
Customer Service
Pros:
"Fantastic and friendly staff! There was a problem with my gears on my bike this morning. Took it to this local bike shop and Ben was fantastic."
"Service like this is golden!"
"Always go out of their way to help and are super friendly."
"The team here have yet again epitomised quality customer service."
"Always friendly & helpful staff whenever I visit the shop and they have a good selection of bikes and accessories too."
"Everyone is super-friendly, super-helpful!!"
"Helpful, polite and knowledgeable staff."
Cons:
"I wouldn't recommend them honestly. I went in to get new tyres fitted and I got two different quotes for the price."
"Absolutely shocking customer service, especially as i bought my bike here only this Jan 2020."
"Cold, unfriendly, unhelpful service."
"Very rude and condescending, product was faulty and just weren't interested in rectifying and argumentative."
"Then a few months later went in to get puncture repaired and was told NO 3 week wait."
"Avoid this place really bad service they promise to get the job done but they waste your time and they do not do what they say they will do."
"Unhelpful. Miserable. Condescending."
Quality of Repairs and Maintenance
Pros:
"He fixed my bike immediately and very quickly and free of charge."
"Great shop and excellent, friendly service. Went in on the off chance of finding a random and somewhat obsolete part for my bike; not only did they have it in stock found it quickly, but they sold it to me very cheap."
"I trust this shop. I use them to maintain and repair both my conventional and e-bike which both came from here."
"Quality mountain bike service and new parts."
"They serviced it and tweaked it so it rides like a dream."
"One of the members of staff was able to help and fix my chain within a matter of minutes and did it for free!"
"They've got great equipment, they're knowledgeable and have a fast and very affordable service."
Cons:
"The lack of communication about the considerable extra costs, and failure to spot the bald tyre means I will get my bike serviced elsewhere in future."
"No new bell had been assembled as requested, extremely poor communication with no explanation of anything they'd done to improve the bike."
"They then changed my inner tubes which I didn't agree to either which added more to the price."
"The invoice stated the bike received a standard service and new brakes, but new brake pads weren't added and a pedal came off the following month whilst I was cycling."
"All work is very overpriced and ripped off several people I know for very poor work."
"They didn't tell me about extra costs (service) which I understand but I think it's cheeky to not mention in the quote beforehand."
"They refused to replace a part on my bike despite it being a part they fitted some months before."
Price and Value
Pros:
"They are a bit pricey but I don't visit too often and it's definitely worth it."
"This is a reason for why you pay extra compared to online shops after all."
"The technician used his iniciative and found a brilliant solution and this is what makes Cycle Logic special they seek resolutions."
"Their stock is always good quality gear at good prices."
"I brought my bike for a general maintenance, plus a wobbly rear wheel problem. They made my bike brand new in 6 hours for a very reasonable price."
"On top of that they were super friendly and the price was very reasonable - thank you!"
"Just popped into Ken Foster as I’d managed to misplace a component from my sons bike and not only did they have the part I needed, they gave it to me free of charge!"
Cons:
"Not my usual bike shop but I had 2 punctures on my ride and this place was the closest so I bought a very expensive inner tube from them and asked if I could fit it inside the store and was told no you'll have to go outside."
"They also quoted me around £90 for the work, but the invoice was for £129.99."
"Avoid this place really bad service they promise to get the job done but they waste your time and they do not do what they say they will do. Also they overcharge you the price they agree on does not mean that's the price you pay."
"Repairs are very expensive."
"All work is very overpriced and ripped off several people I know for very poor work."
"Avoid this place! Been a customer for years... They’re usually more expensive than anywhere else and charge for even the most minor of jobs."
"Would avoid, charity bike shop at the top of chorlton is much better and all proceeds go to cancer."
Staff Knowledge and Helpfulness
Pros:
"This is the place to buy a bike. We went in knowing nothing about what type of bike we needed and the staff were amazing."
"Bought my last three bikes here, and my wife bought hers there too. Staff are knowledgeable and will talk you through what they feel suits you."
"The best cycle shop in Manchester, hands down."
"Staff are so friendly and helpful, I was having issues fitting a new tyre (bought elsewhere). Popped in and within 5 minutes the tyre was fitted with such ease."
"I find the whole contingent of staff very helpful and they are always prepared to go the extra mile to help customers."
"The staff in Ken Foster's always provide an absolutely first class level of service and know their stuff."
"Staff are knowledgeable and will talk you through what they feel suits you."
Cons:
"Been in several times over the years, and staff (not all but apparently most) are rude and unhelpful."
"I had my 4 year old child with me which they were not happy about him walking up and down the shop."
"Very rude and condescending, product was faulty and just weren't interested in rectifying and argumentative."
"Overall I think most people seemed nice however I do think it is one of them bike shops that are more concerned about making money than how they treat their customers."
"I would also like to say that I very politely asked for a bit of oil on my chain and I got a yes response by one person but he sat down at his desk and seemed to forget about me."
"Avoid this place! Been a customer for years... They’re usually more expensive than anywhere else and charge for even the most minor of jobs."