Address: 87 Layerthorpe, Heworth, York YO31 7UZ, United Kingdom
Phone: +441904655063
Rating: 4.9
based on 120 reviews.
Customer Service
Pros:
"10/10 customer service and even talked me through the repair to let me know what was actually wrong with my bike."
"Jake the mechanic was excellent. Plenty of feedback re service and answered a number of technical questions."
"Very knowledgeable staff and so helpful."
"Jon, the owner was very helpful with some general questions, and gave good advice re seatpost issues."
"Owner spent quite a long time with me discussing my needs for my next bike and talked me out of a more expensive one as it wasn't right for me."
"Had no issue spending time answering every question I had."
"Jon met all my requirements and was always available to help and offer advice."
Cons:
"I was startled at his passive aggressive nature and agreed to pay."
"Not once did I get the feeling that I was an imposition."
"Used to be my favourite bike shop for cycles and repairs but it's recently gone down hill."
"It's taken me a lot of unnecessary walking around York and I don't feel I can trust their services any longer, sorry Jon."
"Don't come here if you want a friendly price, they charge for fitting everything."
"I don't like to leave bad reviews but I do feel it is appropriate in this circumstance."
Repair and Service Speed
Pros:
"Been told by other bike shops that getting a bottom bracket re-tapped would be a week minimum. Dropped it off at CycleStreet at 1 and was ready for pickup by 3."
"Their pricing are extremely competitive & will have you on your bike in no time!"
"Did my repair and then some in less than a day when everywhere else in York was offering 2 weeks or longer."
"They worked on it straight away, were very helpful, friendly and good value for money."
"Called in with drivetrain issues 70k after setting off on a bike tour. They worked on it straight away."
"All that which got sorted within 2 days. I was expecting a 5 day turn around, but when I received the phone call the day after dropping my bike off. I was very impressed!"
"the guys were friendly, supportive and sorted out the repair for me so my cycle holiday could continue without further delay."
Cons:
"I dropped my bike off in the morning and few hours later happened to be passing after some shopping so I rang to say I am near by if it’s ready. To which I was told 30 mins time I thought brilliant I can go to costa next door with my shopping in hand, 40 mins later I went in to find it hadn’t been done yet."
"If there is a criticism it would be they are so busy so you have to wait."
"The cycle took 3 days to repair rather than the planned 1."
"I wouldn’t of minded if I got told there running behind and gave me a time more suitable but the fact they told me 30 mins and I left it a little later than that should of been okay I had shopping so needed to be away for the fridge which I would have done and come back for later on if I wasn’t given a time frame of 30 mins."
"Service was poor, prices were high and after 3 days following return home the gears were still not working correctly."
Cost and Value
Pros:
"Nowhere near as expensive as i thought."
"All at competitive cost."
"Shoe fixed in two minutes and no charge just genuine desire to help a cyclist with a problem."
"They won’t hike the prices or just add on parts for a quick buck!"
"Everything they do and sell is at a reasonable price, high in quality."
"Excellent value for money."
"My gears weren't quite working right after the gear selecting cable had slipped out of position, and for £12 it was remedied."
Cons:
"£35 to build a child's 12inch bike extortionate."
"Already faced with a £103.00 bill I asked how much a wheel would be as the costs were mounting up."
Product Range and Availability
Pros:
"There's a great range of bikes, the shop is clean and looks great."
"They have a great selection of road bikes too."
"They hold a small but very solid range of #Wisper e bikes and clearly they were very knowledgeable."
"A good range of bikes."
"Range of products is excellent and good prices too."