Address: 38 Haymarket Terrace, Edinburgh, EH12 5JZ, United Kingdom
Phone: +441315387974
Rating: 3.8
based on 163 reviews.
Customer Service
Pros:
"The staff were very helpful, Tom especially went the extra mile and gave me all the support and information I needed."
"Spontaneously entered the shop to rent a bike for a day. Got the bike right at the moment."
"Good customer service with in depth chats about different options for replacement parts."
"Great shop great service and great advice."
"Staff were extremely helpful staff for myself and my daughter and we ended up buying new bikes."
"Brilliant work and excellent service after also needing some additional equipment, those parts were even pro-actively price matched in store to ensure I got the best deal."
"Always had great service with many little jobs done completely free."
Cons:
"He is very patronising and it seems as if I am an inconvenience to him."
"Owner was really rude and stopped serving me as another customer came in asking for an electric bike."
"Your shop is a joke and your employees lack customer service and manners."
"The way he speak to us was rude. Very bad customer service."
"Apparently this shop's staff does not like providing advice to their customers but rather rudely shoots you down if you don't know exactly what part you require."
"Openly belittled customers (Calling them 'timewasters') on the shop floor."
"Very very rude customer service and the older guy looks like he wants an argument."
Shop Experience
Pros:
"I am not one to leave reviews but this place deserves recognition. I had multiple problems with my bike which were fixed to a high standard and have lasted even after a few rough rides and crashes."
"They were fantastic and had the bike beautifully packed by the following day, so that it was a breeze to check it into British Airways."
"I've had 2 bikes from this shop, one for me and one for my son. The sales guy Greg was incredibly helpful, taking time on both visits to go through the options for my budget and what we were going to use the bikes for."
"Needed a quick release wheel nut I lost during a house move and came here to get it and was given it free of charge!"
"Very friendly helpful owner who has very good knowledge about the products he sells, advice about the products you require."
"Had a great experience at this shop is I went in to hire a bike for the day shop owner was great friendly and had a lot of knowledge."
"Sure, the shops small, it can be messy, but it really is the place to go."
Cons:
"Most of the 5 star reviews are fake!"
"VILE MAN - was visiting my parents in Edinburgh and took out my old bike which was not in the best state admittedly and could have done with some repairs."
"The shop should focus on good business practices and customer service rather than 'witty' responses to all of their feedback."
"To top it all off the shop is a huge mess."
"It was our intention to look at the bikes and also to enquire about a dropper. My son returned after two minutes to tell me they had been asked to leave as they were not in to buy."
"The shop was also a total disaster with nails, screws, bike equipment, and tools all over the floor which is a complete safety hazard."
"The number of reviews calling the owner out as rude and obtuse speaks volumes."
Product and Repair Quality
Pros:
"After a good 30-45 minutes of chatter with the owner, Greg, he got a feel of what I was after and recommended a Forme Winscar."
"I went into the bike smith after breaking my front wheel and even tho I was £30 short for a new wheel the owner still sold me it, great service would definitely recommend to anyone looking to get their bike fixed."
"Greg's technical advice is amazing and it was given in such a manner that it is easy to understand and I now know how to get the most from my bike and care for it."
"The Bike Smith was able to advise me and found me excellent priced parts and even did a excellent job in repairing my sisters antique bike, truly superb service all round."
"Shop willing to price match online products, and custom building your dream bike with a no BS business model."
"The staff are knowledgeable, friendly and will never perform unnecessary repairs."
"Love supporting local businesses and this is one place I would recommend to others without hesitation for all bike repairs, parts and even custom built bikes."
Cons:
"It is shocking that you can’t admit that something went wrong while you had the responsibility of my bike and that you refuse to do any commercial gesture to compensate for the incident."
"I put my bike in to be repaired and he didn't even do it. He 'forgot'."
"Only negative point, the bike didn't have a light, which made it a bit tricky outside the city to drive back at night."
"The prices here are pretty high, but quality gear comes at a cost."
"I would not recommend anyone to buy anything here just for one reason, the bad service."
"This bike shop will break your gear, charge you full price for replacement and not even apologies."
"Both wheels fell apart shortly after because they weren’t trued."