Halfords - Letchworth Reviews Summary

Customer Service

Pros:

• "Thank you to Gavin for your help today, and taking the time to explain everything to me."
• "Very friendly, helpful and courteous staff. Saph was so bubbly and made a great impression."
• "Friendly helpful staff, the young man I dealt with had what can only be described as an encyclopedic knowledge of Thule roof bar systems."
• "If only all people who worked in retail / customer service were this lovely and helpful. What a fantastic experience, staff member Izzy was brilliant; funny, knowledgeable, personable and really helpful."
• "Joe, Luke and Hector - thank you! Incredibly welcoming, informative and helpful staff members."
• "I went into Halfords today in Letchworth and was greeted by a young man called Harley he was very knowledgeable and very friendly and helped me find what I needed."
• "Staff in the bike department are always welcoming, friendly, talk to my son instead of through me which means he feels valued."

Cons:

• "The chap who did could not have cared less about my wishes. He seemed to just want to do the bare minimum and get back to his own job."
• "Disgusted by how bad the customer service of the bike department was today. The manager came out to help but treated us badly and clearly doesn't care about repeat business."
• "Unfortunately the cycle department is lacking the expertise and customer service you get from an independent store."
• "Terrible customer service, went in to buy a bike with my son. The assistant couldn’t even be bothered to find the answer to a simple query or engage with my 7-year-old."
• "A really bad experience with a staff at the service station who rather than help us understand our order started acting too smart and very rude."
• "Everytime I go in the staff attitude is can't work won't work."
• "Took my bike to halfords letchworth and they butchered it. Gave it back to me with a bent mud guard and squeaky brakes."

Pricing and Value

Pros:

• "Both bulbs fitted within less than 5 minutes."
• "Visited to get some new car mats, and they stocked a good range and found exactly what we needed in no time at all."
• "Quick and easy checkout and the receipt emailed to me. Got a £10 voucher too."
• "The cost was very reasonable and the service was excellent."
• "I came home, problem solved and with change from £15 - excellent service and excellent value for money."
• "Got a Bulb change yesterday by the guy named Malcolm at the Letchworth branch. Top class service. Super quick."
• "Excellent customer service today at Letchworth. Kids bike repaired very quickly, recommended a good value service option without being pushy."

Cons:

• "Was told by cashier if I get my receipt via email I would get a £10 voucher. Yes please. I got my receipt alright but no voucher."
• "Nice shop, bought WD 40 and a pack of 15 large cable ties, at nearly £11. Walked next door to wicks and was shocked to find out that wicks sell WD 40 for £5.49 instead of the £8.40."
• "Said I would receive a £5 off voucher if I had my receipt emailed. Received the email receipt but no voucher felt scammed."
• "Disappointed to have spent over £700 on a bike and paid extra for full set up and delivery only to find out that Halfords no longer offer a 6 week complimentary check up."
• "The guy on the till appears to have totally invented the idea of a discount voucher just to get my personal details so that I can be spammed for marketing purposes."
• "However after getting home found the gears to grate and if adjusted to stop the noise you could not change gears at the front."
• "They're using an antiquated computer system which isn't fit for purpose. Waited 40 minutes for my receipt to be printed after a large purchase which they couldn't do because their system had crashed."

Product and Service Quality

Pros:

• "Had the bulb fitted to my car which is new to me and not necessarily the easiest to work on. The woman who fitted it was friendly and knowledgeable."
• "The guys at the Letchworth store are very knowledgeable and helpful."
• "Bike looks great and service was good."
• "Well organised for social distancing and serviced a bike more quickly than promised."
• "Visited during lockdown. The safety measures they had in place were very good."
• "Rack was very easy to assemble and works like an absolute charm."
• "I had a Halo Road Angel Pro fitted, the fitter was excellent, once fitted sat with me and went through the set up of the app."