Address: Westwood Rd, Westwood, Broadstairs CT10 2NP, United Kingdom
Phone: +441843630493
Rating: 4.0
based on 91 reviews.
Customer Service
Pros:
"We are very pleased with the service Perrys Broadstairs Vauxhall has given us, once again, in purchasing our new car."
"Always great service. Friendly mechanic staff."
"The staff were very helpful and explained everything thoroughly and were able to answer all my enquiries and our salesman was very polite and very entertaining."
"Perry's Broadstairs were brilliant. Salesman Liam helped me through the whole process of buying my car even though I was 300 miles away."
"Amazing service. Dealt with Dan on buying my new van. Couldn’t fault the process."
"Excellent customer service. The sales consultant listened to my requirements and only made suggestions when confident he fully understood what I wanted."
"All the staff at Perry's were very polite and helpful."
Cons:
"Totally appalled with the 'service' - far from specialist."
"Calculations for sale of my car was done in secret and wasn't allowed to see how Perrys got to the price."
"As a cash buyer I would expected a bit of a better deal......"
"Very unprofessional individuals working over there so Stay Away if you are hoping they will look after you as a customer."
"Poor service and communication. I called twice, at different times, talked to different 2 different members of staff about one little request and they said 'no problem, will do that for you in the next 10 minutes.'"
"If you’re thinking of using Perrys I would think twice, the sales experience I can’t fault however aftersales is disgusting."
"Not very good after care if you ask me!!"
Showroom and Facilities
Pros:
"Inside the showroom is very attractive and spacious."
"They have a free self-serve drinks facilities for their waiting customers."
"The entrance into the showroom is compliant with regulations for wheelchair users for access but is a bit tight."
"When I picked my used car up it came in showroom condition."
"Amazing customer service, clean showroom etc, every member of staff has been so helpful and kept me up to date throughout my car being serviced."
Cons:
"That said, I did not see any high visibility disabled parking bays in the parking area."
"The people are nice enough but not all of the mechanics are as competant or informed as they should be."
"Management issues at the site requires a review."
Vehicle Service and Repairs
Pros:
"Small ding in the van and fresh ply lining was all sorted before collection day."
"Called on the off chance they could find a leak underneath my vehicle. Car was put on the ramp and engine left to run to see where the leak was coming from."
"I had a really excellent experience dealing with Aron when part-exchanging my car."
"Sorted everything out very quickly and smoothly and I can't fault anything."
"Aaron, a sales representative helped me do exactly that! His attention to detail and understanding to my situation, Aaron managed to turn things around in just 2 days. Incredible!"
"Rang back quickly as promised and arranged our MOT and service with a collect and deliver option which we really appreciate."
Cons:
"Sent my van is with numerous warning lights on, had for over 3 weeks due to issues getting parts."
"Bought a 2022 vauxhall vivaro van. Doors been chaffing on inner edge. Won't do the work under warranty."
"Booked a service for my mini that i bought from Perrys Canterbury. They booked it for 830am, and told me 2 hours. But then called me at 1130 to tell me the parts were late arriving."
"So had my corsa service here yesterday they charged over 2 pound for screenwash that was not even topped up."
"Poor used car sales brought a adam got home to gravesend to find out a trye should have been replaced had 3cuts leak coolant and sensor to replace as well yet it passed a mot?"
"Absolutely shocking service! Spent a small fortune only for them to say they can't fix my Astra."
"My car been in for repairs as oil and water mixing and gearbox making a sound they changed oil cooler but done nothing with gearbox."