Address: Cliftonville Rd, Northampton, NN1 5SZ, United Kingdom
Phone: +441604625444
Rating: 4.6
based on 109 reviews.
Customer Service
Pros:
"Fantastic customer service throughout the process of buying my car."
"No matter how they were challenged they stood up to the test."
"I would recommend this dealership to anyone who wants to buy a Mini."
"Jack Coates is a lovely guy and great salesman."
"They make you feel very special when you order the car and when picking it up."
"Staff were always very considerate and accommodating as well as understanding of our requirements."
"Fantastic service from Charlotte throughout the whole process and a very friendly, relaxed environment when you visit."
Cons:
"I've been so disappointed with my recent dealings with Wollaston Mini."
"I spent over half an hour wandering round the show room and was completely ignored by the staff there."
"I asked to be removed from their telemarketing list but I see I just missed another call from them."
"Poor show by all involved in this incident."
"Having owned now four minis I feel the service and reaction by the sales person and the general manager was insulting."
"I have had appalling customer service."
"The woman handling my repairs was just so rude."
Staff Performance
Pros:
"The staff were fantastic from start to finish. Andrew found exactly what we were looking for and I honestly can't thank him enough."
"Jack Coates looked after me every step of the way. He was friendly, professional and very knowledgeable."
"Nathan was really helpful - took her through the whole process and nothing was ever too much trouble."
"Thank you so much Charlotte and the team at Mini Northampton for your professional and friendly service."
"The staff here are friendly and accommodating."
"The whole team are a delight and should be proud of the experience they offer."
"The staff are friendly, helpful and all knowledgeable about the cars."
Cons:
"Whenever I go there, there's lots of people walking around but not actually doing anything."
"Nobody ever did - and they have all my contact details."
"No one was there to take my call so someone was going to call me back... never did."
"3days I called for service department and no answer."
"Went to order some parts for mini. They can't be bothered to come out waited 40min."
"Never again I got told, the part (front grill for mini) is ready to collect, driven for 1.5h to collect, got there, they didn't have the part."
"On picking up my mini I was made aware that a stone had chipped the windscreen. Instead of phoning me to tell me this they waited till I drove 30 mile to collect the car so had no choice really to drive away with it."
Product Satisfaction
Pros:
"Purchased my Mini GT from them. Delay in the gold stripes being fitted, worth the wait though."
"I drove away in the perfect mini today, and couldn’t be happier!!"
"I picked up my Racing Green Mini last week and I am thrilled with it, it looks great and makes driving such fun."
"MINI is such a reliable car compared to other cars I've had, the colourful interior lights give it a fun feeling but alongside, it is comfortable and has all the new technology you need."
"It's a beautiful car to drive and I am incredibly happy with it."
"Love my car and also the smooth process of buying it."
"The car is great and came cleaned and ready to go."
Cons:
"I had my mini in for repairs under warranty, everything to do with the repairs were fine, not great, just fine, but my car was covered in water marks and some sort of grease on the plastic wheel trim."
"I purchased a mini Challenge 210 from Wollaston mini on 16/04/2019 upon receipt I saw that the bonnet had a dent from where it had been closed due to the two stage opening operation."
"I also saw the front grille not the piano black that it should be."
"All in all can't complain about the car itself however poor from a customer service point of view. Purchased from a main dealer in the hope of better aftercare but this has simply not been the case."
"I wonder whether buying another would be a bad mistake."
"Not a great experience, was quoted 5k to fix my mini and then more money."
"I still have 1 service plan left on car however because I knocked my oil service light off myself they will now not service the car, claiming I could have taken it to another garage."
Value and Pricing
Pros:
"The company is a good place to do business."
"Brilliant team over at Wollaston; they were able to get me what I was looking for under the price I had in mind."
"Best place to go if you want excellent customer service and satisfaction, great friendly staff and atmosphere."
"Just bought my 6th mini from Wollaston Mini. As always excellent Customer Service."
"Lovely service team, the bill came to less than I expected and I got a lovely (Free) lunch whilst I waited."
"Thank you thank you thank you to all at Wollaston MINI, I hope you liked your beers and cake, it was the least I could do with your excellent 5 star premium service :)"
"The whole experience of buying my Mini Countryman from Wollaston MINI, was great. No problems and straightforward negotiating without being pushed into anything."
Cons:
"The only little down side to the dealership was that I haggled and Lawrence couldn't give any discounts and had to stick to the price advertised."
"Change of circumstance has meant that I cannot continue with my order which was never my intention having my deposit being held to ransom till they sell the car was not what I expected from a garage like this very disappointed."
"Gone to another garage that not only fixed the issue for under 2k, but also found the actual issue that mini hadn't even picked up on."
"Our experience is that we would advise anyone never to lease a Mini from this company."
"Disappointing overall."
"Rang after being told by my local independent garage that the fault I was experiencing needed a specialist diagnostic only to be told of there is no longer a warning light on the dash there's nothing for them to look at and the cars perfectly safe to drive."