"Very good customer service 👏 Friendly Easy to talk to And explains everything you need to know."
"James Clark and Chloe Prince were outstanding from start to finish."
"Charlotte greeted me and she was helpful and friendly."
"Chris was fantastic at providing us an excellent service from arrival for my wife and I."
"No pushy sales pitch - just helpful advice and friendly service (during and after purchase)."
"Mary... puts her heart into her work and looks after her customers with care and attention."
"Patrick Male... immediately made us feel at home."
Cons:
"Such a shame that the service has been so bad that I could not consider proceeding as the actual car provided was lovely."
"Service not bad for sales but forget it after the sale, no support, very poor curtsey cars (scratched smelly unclean), won't fix faults unless they have too."
"I have not received any correspondence since this day so am completely unaware whether my finance has been accepted, the date of arrival etc."
"Really disappointing sales service from Partridge in Southampton."
"The sole aim of the of the Sales Team seemed to be extracting the most profit from the customer and not achieving the best cost effective buying option for the customer."
"Dealing, or should I say trying to deal with Partridge has been underwhelming to say the least."
"I am currently really upset with the service I am getting from the sales department."
Sales Experience
Pros:
"Great experience with Shaun - we were looking to move quickly on a used Mini and he moved fast to get everything sorted."
"Would recommend this dealership. Thanks Chris."
"Excellent experience buying a car from Partridge Mini. Thorough handover and tremendously happy with the Mini all round."
"One of the best car buying experiences ever."
"What a great experience from sale to handover. Chris Holder was professional and approachable every step of the way."
"I recently purchased my new John Cooper Works Mini from Partridge BMW.......wonderful service from Simon and Chris."
"Buying our new mini was a painless experience. The communication from Chris, our salesperson, was just right."
Cons:
"Sam Fortune the CarWow sales person at Partridge provided what looked like a very competitive offer in CarWow, however once he sent his formal offer through it was actually priced higher."
"Avoid, that's the best advice, go to BMW Salisbury."
"Sales Department are Very Good, Clean Showroom and good Courtesy Cars. Unfortunately had a bad experience with my Approved Used Mini bought from them."
"Apparently the sales do not like potential customers who are hesitating to make decisions on which model to buy."
"WARNING DO NOT BUY FROM THIS COMPANY My wife bought a brand new Mini from Partridge... however Partridge mini simply wanted to wash their hands of the car and offered a paltry £21k!!!!"
"Been here several times looking at buying a mini. Test drove two cars sales service was very good didn't feel pressed in to buy. However when it came to negotiation of a deal they kept moving the goal posts on my trade in."
"Treated like second rate people. Looked down upon. The ‘salesman’ was rude in his manner and his words."
Staff and Personnel
Pros:
"Had a service on my MINI and Jenni Walker was really kind and helpful."
"James Clark and Chloe Prince were outstanding from start to finish."
"I would highly recommend Ben if you are considering changing your Mini at Eastleigh, Partridge Hampshire.Thank you Ben!"
"Shaun Greenley was simply exceptional."
"I just want to thank Raj Singh and all the team at Partridge."
"Thank you soooo much to Rowan and partridge Mini"
"Mary was an absolute delight to deal we could not of found a nicer person to deal with she took care of everything transferring our plates from one car to another."
Cons:
"The Mini Team turned a 2 time Partridge customer into an ex-customer. Well done."
"Christopher was definitely in the wrong job. Customer facing is NOT his forte."
"We are DISGUSTED with the way we have been treated by this company DO NOT BUY FROM PARTRIDGE!!!"
"I've been a customer of this dealership for 25 years... My advice is to avoid Partridge."
"Follow up: They responded faster in handling bad reviews than offering real helps to customers. What a company!"
"Ignores emails and phone calls regarding an issue we've been having for nearly 2 years."
"My Wife & I had less than pleasant experience when we inquired about purchasing a new Mini at Partridge."