Asda Gravesend Superstore Reviews Summary

Customer Service

Pros:

• "I use Asda as I can normally find any thing I want."
• "I like Gravesend branch staff, they are working hard, friendly."
• "All the drivers are very good but customer service really needs looking at."
• "staff are always helpful and friendly."
• "Staff are nice and friendly, and it still has the cheapest fruit n veg, hence stars."
• "Very pleasant security and floor staff. Always there to help."
• "Even when they are very busy, she always serves customers with a smile, and even remembers orders."

Cons:

• "Customer service is out sourced and cant contact store."
• "Pathetic customer derive their no zero star other I have offer that one, last one moth twice wrong billing."
• "The operator on the phone just kept putting me on hold, and still didn't get my point over."
• "Absolutely useless, I placed an order for online delivery, which after waiting 2 and a half hours didn't arrive."
• "Very disappointed in the service at this store."
• "Most of the drivers are wonderful but this lack of customer service is atrocious."
• "Just been in Asda women on customer service was so rude."

Store Experience

Pros:

• "Was pleasantly surprised to see a post office in Asda!"
• "Large store with wide range of clothing."
• "Delivery service is good. Driver really helpful."
• "Great range of products at very reasonable prices."
• "They have installed new chiller cabinets, which look great."
• "The grocery itself is really good one as some items are cheaper than other big stores."
• "Good range and the staff are always polite and friendly. I always walk there as only 5 mins from home so very handy."

Cons:

• "Never shopping there again. Absolute chaos and no member of staff appeared concerned at all."
• "Visited today and cannot believe the scenes. There is no control over amounts of people in shop."
• "no changing room though."
• "It's really gone downhill which is disappointing."
• "This store is absolutely disgusting not only are the shelves always empty there is never any trollies where they should be."
• "The store was quite messy with lots of produce stuck in the aisle."
• "Junk all over the place, all times of the day."

Pricing & Billing

Pros:

• "First visit after 20 years. OMG Asda have now brought out a Rewards Scheme after donkeys years."
• "Credit where it’s due. Still lots of substitutes offered, some wholly unsuitable but…service has improved."
• "using the blue light card is also a good thing."
• "The store literally is trying and may I say making every success in catering for everyone good price high quality."

Cons:

• "Been shopping today for just a few sandwich fillers and picked up some smoked salmon trimmings marked up at £1.90 but when they went through the till they were £2.20 each."
• "Order did arrive but things were missing I was overcharged AND charged delivery."
• "Supposed to have home delivery for groceries and the store says it was delivered but it was not!"
• "Got fined £40 for not displaying 50p ticket."
• "Distcusting online delivery try to make customers out as lyers do not recieve deliveries and then its all down to bank when they have cleary had funds."
• "I placed a delivery order for Friday 12th Nov, and only got half of what I ordered."
• "I purchased a few bits and bobs including a salmon and cucumber sandwich which cost me 2.50 and went straight in the bin coz it did not taste nice at all."

Product Availability

Pros:

• "In asda I always find the products I want can be vary from low prices asda products to the high end branded stuff."
• "It has plenty of parking spaces, post office and you can print your picture down here."
• "Plenty of parking and a petrol station (24 hours) on site."

Cons:

• "Pharmacy service was appalling, they had misplaced an elderly lady's prescription."
• "I was shocked to find dirty gloves in the same oven when I went to buy hot meals at Asda Gravesend, Kent today."
• "This store is going down hill fast. They seem to be on a constant mission to move every product to a new location in the store every week."
• "Today, I wanted to buy a tub of Black Pepper Corn. I couldn't find it at Harb section."
• "Been refused to buy alcohol twice here even though I've given legal, in date, identification."
• "The one thing I would comment on is that some of the fruit and veg goes over very quickly."
• "Bought fresh pizzas that you choose your own toppings today and I'm very disappointed."

Online & Delivery Service

Pros:

• "Last week my delivery was 2 hours late but got a phone call from driver who was in the wrong car park."
• "I enjoy shopping here."
• "Local to me and always has everything I need."

Cons:

• "I had put off by Delivery man from Asda so Abussive the way he talk me as customer like I begging his foods or products for free?"
• "Thought I'd go shopping early to avoid the crowds. I went at 6am as its a 24hr store. Spent an hour loading up with a trolley load of shopping to find out that there were no manned tills until 8am."
• "Absolutely terrible customer service I had a delivery from gravesend store and when the driver delivered my order there was a bottle of bleach with a broken lid and bleach went all over my carpet."
• "Shocking home delivery service. Waited as our 8:30 to 9:30 delivery slot came and went."
• "Ordered food shopping on just eat app half three this afternoon... asda cancelled my shopping order absolute disgrace."
• "Three weeks in a row they have cancelled our delivery and this week they cancelled and then had the cheek to say they had delivered our shopping and took the money..."
• "The worst. 3 deliveries never turned up."