Travel Center Reviews Summary

Customer Service

Pros:

• "Ruth was excellent very accommodating to all of our needs and wants."
• "Stella Brynn from Travel Center is the best. She checked in on us to make sure everything was going as planned."
• "Oscar put the itinerary together and all the documents were emailed to us a couple of weeks before the holiday."
• "Riley has been so helpful from the moment we enquired about the holiday. They are so responsive to questions and nothing was too much to ask!"
• "Honestly one of the best holidays/experiences I’ve ever had! Really big thank you to Kassandra at Travel Center for all her help."
• "From the moment I enquired about the Singapore F1 GP Oscar has been fantastic. Nothing has been too much trouble for him."
• "I booked a multi-destination holiday flights with Rodney who helped me with looking at various destinations and best possible options for flights."
• "Riley was brilliant from start to finish, ensuring we had all information about excursions, dates/times etc."

Cons:

• "I was a bit sceptical to book with a travel agent via Facebook as I have always sourced my own trips."
• "The Travel Centre's Facebook holiday was just too good to pass up."
• "I was apprehensive about making a holiday booking as big as this online."
• "My experience with My agent Rodney was outstanding. He was calm and patient in explaining what we were going to get out of Travel Centre."
• "I had excellent dialogue with travel rep Riley, so helpful giving us loads of information about the place we were thinking of visiting."
• "Steve's assistance in booking my flight was exceptional. His professionalism and friendliness made the process a breeze."
• "Booking with travel centre was a pleasure. Ruth who handled my booking was a star, she attended to all my needs booking this holiday."
• "I have made a couple of enquiries recently and dealt with Lee Hunt on both occasions. Lee was prompt to respond and answered my queries to my satisfaction."

Accommodation and Locations

Pros:

• "The hotels she booked for us were just fabulous."
• "We had no issues with anything that was booked for us and all the hotels were gorgeous."
• "The location of the hotel was perfect and everything I asked for was provided."
• "I had nice experience for booking our holidays with Travel Center. We found really interesting offer for Singapore F1 and Thailand."
• "We recently returned from a holiday to Bangkok, Kuala Lumpar and Bali. I cannot fault this experience and the service received from our travel centre rep, Jacob."
• "We had an amazing time in Singapore and at the Grand Prix. All the travel plans went smoothly and there were no problems at our destination."
• "Booked a fantastic holiday with Dimitry at Travel Centre. Dimitry was so patient and helpful and built a clear guide of our trip."
• "We dealt with Ruth during our holiday booking - she was incredibly patient and work tirelessly to find us options for a very specific holiday we wanted."

Cons:

• "Our hotel in Milan was located in a very Ghetto Type area which was the only negative part of our trip and the hotel wasn't great either."
• "The only issue was that I was not aware that we had to pay a tourist tax per night per person in the hotels in Italy."
• "Hotels were of a good standard although wish I had researched locations more thoroughly as some required taxi rides into areas of greater activity!"
• "Just returned from a 3 week multi city/country trip with 4 destinations purchased in a package with all transfers included, easy booking and payment online and good communication via messenger for any updates and changes requested."
• "I have made a couple of enquiries recently and dealt with Lee Hunt on both occasions. Lee was prompt to respond and answered my queries to my satisfaction and nothing appeared too much trouble making the booking process straightforward."
• "I had a phone call with Olivia who helped me book a trip for and my family. She was extremely helpful, kind, informative and patient."
• "We booked a 3 in 1 holiday package with the legend Luther! Absolute top guy and a pleasure to deal with. He went above and beyond in booking the fully customised holiday, from the flights, hotels and transfers."
• "Elsie Carter really looked after me with my booking. There are myself, my husband and our 4 children travelling, we originally wanted to book Kenya, but children need to be aged over 5, so Elsie put another package together for us and we're going to Thailand."