"Always has friendly, kind staff and I always get decaf which they usually have in plus the different milk options are a godsend."
"There are friendly helpful assistants that roam the pathway and are very approachable."
"A young man in there so so helpful and went out of his way to help."
"The service provided was to quality by amber."
"ALL STAFF in the O2 shop were very well. Trained and very helpful."
"All staff friendly security team always around to help us be safe."
"Good staff."
Cons:
"Not a good experience !!"
"Some staff were good and some were just plain rude."
"The stewards or whatever you call them are arrogant and down right rude."
"Returned an item what I had purchased online, very rude ignorant staff member who served me, tried to chat politely got zero response back."
"The guy on the phone case stand around the corner i found to be bullying and abrupt."
"Midway through asking one of the staff for a specific size in a trainer and another customer interrupted me, told the staff member what they wanted and instead of dealing with me they ignored my request."
"I got kicked out for life for no reasons."
Accessibility
Pros:
"There are lifts for disabled and pushchair access in front of sainsburys and where the toilets are."
"Good for wheelchair users, along with pushchairs etc."
"Great selection of shops and coffee and dining, disable friendly, plenty of car parking areas with different floor and lift services."
"Lift access and escalators as well as steps to the upper floor."
"Huge car park over two levels with parents and child parking near the entrance to Sainsbury's and lifts up to the walk."
"Wheelchair friendly at one end, the other end is extremely hilly."
"Near the bus station with onsite parking."
Cons:
"The disabled parking is underwhelming and not enough spaces for the size of the mall."
"I am unsure if the stores have such access to their upstair shopping areas."
"No opportunity to try clothes on. My son had 7 or 8 items of clothing he needed to try before purchasing but was told this wasn’t possible as there wasn’t enough staff."
"It's like a wind tunnel and cold when there's a wind."
"Small & very draughty in winter as 80% of the roof isn't there !!"
"Cold and windy as it's not fully enclosed, usual shops there so nothing different and you have to pay for parking as well!!!!!"
"Not properly covered so rain gets through roof."
Shopping Experience
Pros:
"Looks nice at Christmas."
"Great little shopping place, lots of different shops to take a look around and you can find just about anything you're looking for."
"Love this shopping Centre."
"Definitely the nicest shopping centre in Wakefield."
"Big to small brands of shops clubbed together in the centre of Wakefield city and a perfect outing space."
"Very calm atmosphere."
"It always seems clean and tidy, there's plenty of staff wandering around."
Cons:
"Not enough choice the only big brands are the coffee shops, Wakefield has been fragmented."
"Rejuvenating Wakefield with Trinity Walks limited range of shops has boosted 1 side of the town but clearly decimated the other."
"Nearly 40% of the shops closed down with 6-12 months and it's always cold and depressing."
"It's clearly very dull and it's dying from a thousand cuts."
"The high street is dying off, few people around, not a great variety of shops."
"Both the old Ridings shopping center and the newer Trinity one are virtually dead."
"I don't enjoy shopping here as there is very little there to make me want to visit."
Parking
Pros:
"Plenty of parking even on cheap 50p parking Sunday."
"Lots of parking and spend a certain amount at Sainsburys and you get money off your parking fee."
"Parking is so cheap."
"Great place to go shopping with plenty of parking."
"Park at Sainsbury's and buy 10£ and you get 2 hours free parking."
"Good parking that's free for 2 hours with a £10+ purchase at Sainsbury's."
"Plenty of car parking. Most shops will validate car park ticket to make first period free."
Cons:
"Car parking is available but can be frustrating."
"Only bad thing is the car park as it's not designed properly and it's difficult to manoeuvre. The spaces are too tight."
"Overcrowded, expensive and has far too many empty shops and far too many expensive and pricey shops. Serious parking issues, no free disabled parking."
"Car park machine confusing. Instructions not very clear."
"Using the car park can get expensive."
"Parking is expensive unless you know or are able to get somewhere in the same area for free."
"Parking is costly."
Safety and Cleanliness
Pros:
"Toilets are usually well kept."
"The cleaning staff are always keeping the place nice and presentable, they're on top of any rubbish that's about and make sure everything is tip top."
"The Centre has a good range of shops and is clean and tidy."
"The management handled crowd control very well during recent covid restrictions."
"Very clean and well looked after and a multitude of shops."
"The toilet facilities are excellent, plenty of well thought out seating outside."
"Plenty of modern stores, in a very clean environment."
Cons:
"I'm sorry to be so negative but today I had an appointment with opticians. As I walked up I was hassled twice for money and when I stopped for a rest a group were sat in bhs entrance drinking, swearing and generally intimidating."
"We didn't feel safe walking about."
"Our visit to trinity center Wakefield was not good, we had somebody trying to cut the bottom of my wife's handbag with a stanley knife."
"Wakefield is so run down. Lots of very undesirable people about and beggars asking for money."
"The shopping center is nowhere as clean as it should be, the design making the small semi-roofed area act like a wind tunnel in the winter months."
"Dirty store. Shoes/ coffee cups/ wrappers left everywhere. Looks more like a jumble sale than a premium trainer outlet."
"Unfortunately there are a lot of smokers who can't seem to read the No Smoking signs."