Stratstone Land Rover Nottingham Reviews Summary

Customer Service

Pros:

• "Fantastic service throughout my purchase, huge thank you to James Griffiths and Andy Ellis."
• "The sales representative Rosie Luckhurst was very welcoming and helpful throughout the entire process."
• "Brilliant customer service from Richard who fitted my new locking wheel nuts."
• "Excellent customer service. Laura was fantastic from start to finish, kept me updated throughout my car being repaired."
• "Fantastic experience with the service department. Huge thank you to both Tony and Laura. First class service."
• "Great customer service and nothing is too much of an issue."
• "Fantastic customer service from Shelly in the parts department assisting me with my lock nuts issue."

Cons:

• "Absolutely appalling service. Brought a brand new range rover and had various problems."
• "Pre-sales service was good, but post-sale service is awful."
• "Would never deal with this branch again! Rude staff manager unhelpful wasn’t given a correct walk around procedure with a courtesy car."
• "Once they’ve got your money and for a high end car they don’t care about after sales service."
• "Her attitude was condescending, rude and exceptionally impolite."
• "Extremely poor customer service, dealt with the sales lady Rosie Sawyer. Her attitude was ignorant and arrogant."
• "Awful customer service skills. Enquired about a new defender. Didn’t seem bothered about selling one."

Communication

Pros:

• "The whole process was so easy due to their excellent communication, via emails and phone calls."
• "Communication has been excellent, even keeping in touch after the purchase to check everything was ok and answering any questions we had."
• "We received great customer service with swift communication and staff who actively went above and beyond to ensure we got the right car."

Cons:

• "Their communication with us and also between themselves is terrible. They promise call backs and we never receive them."
• "However, there is no excuse for no communication and if this is indicative of the customer service that one can expect at this stage of the process, then I have no confidence in how any order would subsequently be managed and fulfilled."
• "I've tried calling customer services countless times (again) to get this fixed but all I've had so far is promises to ring back - I'm still waiting but will have to persist in order to get this sorted."
• "The staff don’t appear to communicate with each other, the computer systems clearly aren’t linked up to their call centre and the staff couldn’t give two hoots."
• "I waited several weeks for a response and then tried contacting the team more than 4x."
• "The communication from Stratstone has been nothing short of shambolic, ignorant at best, deceitful at worst."
• "I have been trying for what seems months to get a warranty claim resolved & yet despite countless calls (that have not been returned) I have yet to have anyone provide an update."

Vehicle Delivery and Condition

Pros:

• "My vehicle was delivered a month earlier than expected."
• "Called Stratstone as my Evoque was due an emissions recall... the problem had been rectified at no extra cost and that the car was ready to collect."
• "Just taken delivery of 2015 Sport which was part exchanged against old Sport. Whole deal from initial road test & handover was professional and courteous."