Lookers Land Rover Buckinghamshire Reviews Summary

Customer Service

Pros:

• "Their professionalism shines through, whether it's during the sales process or in their post-purchase support."
• "Our initial contact was with Sean who made the whole process so easy and was very courteous throughout."
• "The reception team on the front desk were very welcoming and helpful."
• "Our sales representative Andrei expertly guided us through the process of buying our new car from start to finish!"
• "Paul Wingate was an excellent salesman. I went in without appointment but I was looked after very well."
• "Outstanding customer service! I took my range rover in for a recall today and cannot fault the experience and customer care I received."
• "Would like to sincerely appreciate the outstanding service provided by Land Rover (Buckinghamshire) and their staff Riaz."
• "The service given by Riaz was incredible a seamless experience and nothing was too much trouble."

Cons:

• "I wasn't happy with a lady called Megan making assumptions about me and voicing them to a colleague."
• "I was astounded how complacent the staff were. It is the first time I have had to speak to someone about a genuine technical issue who had no engineering experience at all."
• "Very poor customer service! Purchased an approved Range Rover but check engine light appeared before delivery so it was sent back to the service dept."
• "The car was filthy, I had to get the car deep cleaned. They forgot to service the car so it had to be returned."
• "Wouldn't give them 1 star. I enquired via autotrader twice regarding a new defender they sent me emails asking how they could assist me, I asked for further information and stock availability they failed to respond."
• "Good up to point of sale, first drive in my new car showed faults and had to seek help from Landrover assist."
• "The worst customer service around by a long way. I had an issue with the 360 camera on our F Pace and I took it back under warranty. I had to wait 6 weeks for an appointment."
• "Very disappointed with the service, not very helpful at all, I have rang left messages on numerous for a paul watt and even the manager Emily Ellershaw no contact back."

Sales Experience

Pros:

• "Absolute First Class Experience buying our Range Rover from them."
• "Our experience with Aylesbury Lookers was very positive."
• "I had a great sales service recovery on an issue, instead of passing me off, Sean and Sunny Chanda, faced up to the problem and dealt with me quickly."
• "A really good customer service. We need a young guy like Charles Howard. Without him I would have never bought the car."
• "Purchased my first jaguar through this dealership a couple of weeks ago. The team was quick to respond to my enquiries."
• "Was concerned about customer service from Land Rover. I shouldn’t have been. My sales executive Riaz Sham gave me all the time I needed to answer my long list of questions."
• "Just picked up my Discovery Sport - its brilliant! The customer service and care from Riaz was outstanding."
• "Professional, courteous and friendly staff. Tobias managed to squeeze in the servicing of my car for today even though I was a week early."

Cons:

• "I recently bought a used Discovery. When I picked the car up the front wheels were not balanced, I had to return the following day to pick the car up after they had been balanced."
• "Terry was wonderful, he offered me drinks and was kind, this was just what I needed after a 6 hour wait at Lookers in Aston Clinton."
• "Wouldn't give them 1 star. I enquired via autotrader twice regarding a new defender they sent me emails asking how they could assist me, I asked for further information and stock availability they failed to respond."
• "Writing this review as a warning regarding pricing when buying here. Staff are pleasant enough but not happy about a car I viewed here."
• "For a company with a mission statement that includes the words 'our customers always come first' I’ve never been as disappointed."
• "Just brought a I pace. A great experience from start to finish. Sales team were excellent our sales adviser Paul carter was so helpful."
• "The service department were efficient and courteous. Unfortunately the same cannot be said of the sales team having asked for some information, I was met with a very disengaged response."
• "Gentleman at front of house, really friendly and sat me down with a coffee while I waited to be seen. Waited 30 mins while others who arrived after me were immediately seen, found this frustrating and couldn’t understand why."