Marshall Land Rover Ipswich Reviews Summary

Customer Service

Pros:

• "Our sales executive- Jack Clifford was professional, knowledgeable, efficient, and charming."
• "Rob Player was very attentive and a pleasure to deal with and answered all our questions without issue."
• "Thank you Rob Player for your exceptional level of service! I have bought several Range Rovers from different dealers over past few years and without question Rob, his manager, and the Marshall team provided the highest customer service to date."
• "Very helpful with my problem. And were happy to give advice."

Cons:

• "Cutting it short, they just couldn't be bothered to assist me, it was like they thought I was a time waster. Appalling and disgraceful customer service."
• "My Range Rover broke down today... they checked and said 'We're not too sure. I would say no - take it to another garage as we have a full car park and no space'."
• "Currently refusing to answer the phone, husband was cut off 3 times."
• "You guys so useless. For a month I am trying to arrange a new spare key. Calling every day and PUSHING them to take my money away but without any luck. So bad for a big and known as a good company. By the way, Range Rover Ipswich staff are so rude and worthless."

Vehicle Quality and Aftercare

Pros:

• "We love our new Defender. Thank you, great service."
• "Land Rover, Jaguar Ipswich, is absolutely outstanding... The service and the after-care, and the team, particularly Ricky could not be any better!!"
• "Absolutely outstanding services from the company and amazing support from Ricky Clarke."
• "Bought a very expensive second-hand Range Rover. The car is great but this garage customer service is shocking."

Cons:

• "A few months ago, I purchased a Land Rover-approved Range Rover SVA... several flaws with the vehicle, including a jammed rear armrest, crackling speakers, and a lagging rear view camera."
• "Booked car for a major service but they forgot to say it would take 2 days, and couldn't provide a loan car."
• "The dealership is hard work, they took 4 months to diagnose a fault with my wife's Range Rover Evoque which was under warranty."
• "Terrible customer service from sales staff. Only interested in money. Not sure these staff even get customer service training. Will not be taking car back again."

Dealership Experience

Pros:

• "Wow, what an amazing experience! Bought a second-hand Disco Sport but was made to feel as special as if I was buying a brand new Range Rover."
• "This was our first time buying from Land Rover, the customer service and advice received was excellent and we were very well looked after throughout."
• "Just treated myself to an approved used Land Rover. The dealer has the very latest modern facilities and a large selection of vehicles."
• "Excellent customer service that provides a very welcoming atmosphere from people who have a great depth of knowledge and understanding."

Cons:

• "Very disappointing and unprofessional customer service. This is the first car dealer whom I have come across as the most rude and unprofessional."
• "Unfortunately we had a terrible experience. The salesman was just completely not interested. Didn't bother explaining anything about the cars we were looking at."
• "Great whilst purchasing a vehicle but disappointing thereafter. The car has had three defects since purchasing just over four months ago."
• "if I could give this place zero stars I would. they are total cowboys, who not only lie about faults with your vehicle but also have no idea what one person is doing to the next."