Address: Dockfield Rd, Shipley, BD17 7AD, United Kingdom
Phone: +441274588775
Rating: 4.2
based on 220 reviews.
Play Area and Equipment
Pros:
"There is an excellent range of play equipment for children of all ages (up to around 11)."
"The soft play area is well maintained and managed, the staff have a clear cleaning regime."
"Great play area for toddlers and young/older children."
"The play area is huge."
"The apparatus is very big and suitable enough to keep her occupied for at least an hour or more."
"Massive play area with a big seating area."
"This is the largest play area I have come across, comparable to Dragons Den."
Cons:
"Same equipment as usual however spiders web closed today - wouldn’t have come if had known."
"Only spotted one piece of kit out of action and that was the foil/blower kiosk thing."
"Huge soft play area but it was unfortunately spoiled by a large number of much older children."
"Everything but the play frame is broken."
"Unfortunately all of the baby sensory area was not functioning, as well as the area with the balldrop and floating balls, barring one which was on it's last legs."
"Most if the sensory things weren't working, baby walkers which all the toys which should be attached were missing."
"A couple of things were out of use so that was a shame."
Staff and Customer Service
Pros:
"Staff were very friendly, efficient and helpful."
"The staff are friendly and courteous."
"The staff are fabulous and friendly!"
"The staff are Amazing brilliant service."
"Very friendly and approachable staff, I couldn't fault anything."
"Very nice staff, helpful and friendly."
"The staff are super friendly and very caring."
Cons:
"The door lady was also kind of rude."
"Staff member at the entrance was really abrupt and came across rude."
"Staff though are all very inexperienced."
"Staffed by kids who are not interested in customer service."
"The staff are very young and unprofessional and this displays in their customer service 'skills'."
"Staff don’t care."
"The member of staff letting us in was like she was forced there and hated her job asked a simple question to get the eye roll more interested in convo with other members of staff."
Food and Pricing
Pros:
"Great fun for the kids enjoyed the food."
"The kids love it here. We get meal deal when we can because the food is amazing."
"The food is great."
"The food was good, we went with party baskets."
"The food is very good and there is always plenty of it."
"Food menu good especially the pizzas and free juice for kids."
"The food was really lovely, the kids chicken nuggets were made from proper chicken breast."
Cons:
"As is usual with play areas like this the food is very expensive."
"Food was good but pricey and a long wait."
"Food was massively overpriced and a poor quality for adults."
"Food is quite pricey, and a small cup and saucer of tea cost me £1.75."
"Food and drinks are quite expensive, I bought a coffee and a tea for £6.50."
"The food and drink prices they charge are in the stratosphere."
"The food is very overpriced."
Parking and Accessibility
Pros:
"Car parking might be a little limited, we went during the weekday so this wasn't an issue."
"Plenty of free parking."
"Car park can feel tight but usually you will always have a spot available."
"Parking can feel tight but usually you will always have a spot available."
Cons:
"People had also parked all way up and down the road which ended up in traffic jams both ways down the road from people waiting to try get into the car park."
"Parking spaces are totally inadequate for such a large place."
"Parking can be a major problem due to small car park, especially on weekends."
"The parking situation is a bit tight, and bigger cars might struggle to get in and out of the car park."
"The parking is appalling we had to park and walk from quite a distance."
"Their parking lot sucks. Too many spaces that are too small, it is easy to get blocked in."
"Parking seemed increasingly difficult on our last visit."
Value for Money
Pros:
"At £5.50 for walking children unlimited play its a bargain."
"Good value for money."
"All in all very good value for the money."
"£8.50 for 2 hours physical activity is worth it in my opinion."
"Decent value as you can stay as long as you like."
"3 hours play for £4.50 was excellent though, 1 happy tired little girl."
"Brilliant play gym.. entry fee slightly above average but in this case you definitely get what you pay for and it's well worth it."
Cons:
"We spent £49 (including admission for 2 children and one go kart ride @£1.50) and we didn't go crazy on the food."
"You pay to enter which is normal then you have to pay extra to use the go karts which last no more than 5 minutes. You pay extra for the trampoline. Food and drinks overpriced."
"You need a mortgage to pay for food."
"The prices are too high for what it is."
"It's not the cheapest entry price at £8.50 per child."
"Reasonable entry price but food and drink is way overpriced."
"The food and drink prices are extortionate."
Cleanliness and Maintenance
Pros:
"Tidy and well maintained."
"The place was kept clean and tidy at all times."
"The facilities are fantastic and really clean."
"Very clean facilities."
"It’s very clean, and I felt really at ease letting the little one play and explore."
"Staff are friendly and it's clean."
"The equipment is clean and appears well maintained."
Cons:
"All the play area were filthy, high chairs were all food stained and looked like they hadn’t been cleaned for a while."
"The carpets and play areas in some places are soaking wet through with black mold appearing due to the conditions."
"Toys are broken, things don’t work, everywhere is dirty and it is absolutely freezing!"
"Play mat in baby area was disgusting, looked like it had never been washed."
"When taking my grand daughter to the bathroom I was shocked to see the state of them, one was partially blocked, another with a broken seat."
"The softplay is okay. Could do with a good clean."
"Good for the kids but poor hygiene standards even after telling 4 different staff about lack of wash facilities in the disabled toilet which is the only baby changing place too."