Address: 1 Pinner View, Harrow, HA1 4QB, United Kingdom
Phone: +442089614491
Rating: 4.2
based on 117 reviews.
Customer Service
Pros:
"Excellent friendly service from a garage you can trust."
"I had a really good experience, the best customer service ever!"
"Thankfully the two sisters at Golden Motors helped me with all the questions I had."
"The 2 girls in the office were friendly and nice."
"Very honest service from Joe and very knowledgeable."
"Joe and his team (Jennifer) are experienced caring car traders and highly recommended."
"Jennifer at Golden Motors was super helpful in arranging my repairs appointment."
"The way I was greeted and welcomed by Joe was excellent."
Cons:
"The terrible service and the inherent danger that comes with their vehicles."
"Their customer service was nothing short of a disgrace."
"Poor customer service, the lady I spoke with was very rude and very unprofessional."
"Joe was very rude and disrespectful."
"DO NOT PURCHASE from Golden Motors... Not a reputable business, absolutely no morals or good business conduct!"
"They refuse to help and they lie and cheat you."
"Very unprofessional and rude staff, doesn’t even know how to greet the customers properly."
"Avoid Avoid Avoid Avoid …!!!!!! SCAMMERS... Very rude, this Pakistani guy he thinks he is a businessman booooooo,!!!unprofessional, not even behaving and not polite, !!! Big disrespect to me and my wife."
Vehicle Quality
Pros:
"Very happy with my new car and sale from start to finish."
"The car is in excellent condition and that speaks for the service and experience of Golden Motors."
"Vehicle choices are beyond and customer service is refreshing and efficient."
"We have just bought a car from here and can't recommend it enough. The customer service is excellent and Joe went above and beyond to make sure we were happy with the car."
"My car was delivered to my work place free of charge and all the buying process was completed online."
"Very pleased with my purchase. The car is great and drives so smoothly."
"2nd car from GM I came back to part-ex for an upgrade, and the process continues to be the simplest ever."
"I have no shortage of good and pleasant experience when I purchased my vehicle around 2 months ago."
Cons:
"The car I bought from Golden Motors turned out to be a complete disaster."
"Not only did it have a slew of hidden issues, but it also posed a significant safety risk."
"I bought a Mercedes C Class 2016... Immediately after driving the car away from Golden Motors Shop... heavy smoke was coming out of the car bonnet (from engine)."
"Bought a car from them and on the second day I found out it had an engine fault."
"As someone who purchased a vehicle from them... within approximately a few days you will notice that there are various problems with the car."
"Sold a car that had an engine failure 2 hours later. Refused to acknowledge their liability and showed limited after sales support."
"I would not buy from this dealership, having purchased a vehicle that looked great... However, we are yet to receive the full repair report."
"AVOID LIKE THE PLAGUE Bought a car and realised that it had problems the very same day."
Business Integrity
Pros:
"I called up golden motors and left a deposit over the phone. They held the vehicle for 4 days."
"Excellent experience, very honest service from Joe and very knowledgeable."
"I believe this company deserves a review for all the efforts they put forward in helping me."
"The family who own the business were more helpful than I could’ve asked of them."
"Buying a new car is always a difficult experience... but my mind was put to rest as soon as I met Joe and Jessica, the owners of Golden Motors."
"I was served by Joe and he was patient with my questions and also provided me with the needed advice."
"I felt I received very poor service at Golden Motors Ltd... In the end, I had to threaten to call the police to finally get a refund!"
"I made an offer which offended the guy - he was quite rude about it... The cars are, however, well kept..."
Cons:
"Please AVOID Buying anything from these FRAUDSTARS!!"
"In my opinion, they sold this car to a cash buyer but I am not 100% sure."
"I bought a car £17,500, and I called many times the dealer to ask for the full history of the car... I'm still don't have it."
"DO NOT PURCHASE from Golden Motors... It is a cowboy fraudulent dealership."
"Sold a car that had an engine failure 2 hours later. Refused to acknowledge their liability and showed limited after sales support..."
"Bought a lovely looking TT from this garage in Sept 2017... turns out that was too easy. left garage, took to friends garage, needed £700 worth of work to make trustworthy for the road."
"Just turn around 😆 I was buying my first car here and they advertised the car to have Bluetooth... He wouldn’t let me take the car back and said nothing was wrong with it."
"I bought a BMW, drove off and two days later all the lights going off...really disappointed along with the fact the warranty is useless..."