Crystal Motor Company Ltd Reviews Summary

Customer Service

Pros:

• "Excellent customer service."
• "You are professional, polite, friendly and caring."
• "Chrystal Motor Company were fantastic. Very responsive to inquiries and accommodating in getting a viewing sorted over the Christmas break."
• "The whole process was so smooth, with no problems or stress, friendly Louise been keeping all under control."
• "Professional and reassuring."
• "Customer service is excellent."
• "The staff are friendly and welcoming and not pushy like many other places."

Cons:

• "Awful experience, very rude manager."
• "The daughter is rude and unhelpful on the phone."
• "I was told I would get a call back about the car which never happened for a week."
• "Apart from that, they were quite helpful to deal with, but funnily enough lost interest after the sale was done."
• "If you call them they will not call you back, they will fob you off… constantly."
• "I think there not good sales I won’t recommend anybody to buy car from this company."
• "Absolutely shocking would never buy a car from these again don’t pay for the warranty what they go on and on about for you to buy as they don’t cover nothing the guy you deal with is rude and cocky."

Car Quality and Reliability

Pros:

• "Brought a Honda civic and couldn't be happier."
• "The car was serviced, MOT'd and valeted to a high standard."
• "Every car I have bought from You has always been so reliable."
• "It's in immaculate condition, I absolutely love it."
• "Car exactly as described. Very comprehensive PDI, car was presented and drives like brand new."
• "Also for the 5th year running it has passed the Mot at a local Mot centre first time with no work being required or advisory."
• "The car itself was prepared excellently and is fantastic."

Cons:

• "Warranty company gave us the runaround, in the end Crystal Motor Co. reimbursed less than half what we had paid out to repair."
• "Great deal but be very aware of Warranty. Several issues with my car and none covered despite paying extra for the Warranty and being told its done in-house as they can cover everything. Very disappointed."
• "The dash went blank, no blue tooth, no radio - nothing. Worn break pads, banging from underneath the car .... the list goes on."
• "I identified many problems with the vehicle prior to collection and many more after collection including: severe power loss, leaking steering box, sunroof severely leaking and motor corroded, central locking faulty, passenger window faulty to name but a few of the faults."
• "after a month time engine management light come on."
• "ABSOLUTE NIGHTMARE... It's been over two months since the car first broke down and they've made one diagnosis after another (all off-the-cuff as they don't seem to have the slightest idea of what they're talking about) and asked to be paid in cash without giving a receipt!!!"
• "We purchased a Range Rover Sport which broke down after 1 week."

After Sales and Warranty

Pros:

• "Sorted under warranty."
• "Not only did Clint sort out the problem as quickly as humanly possible, he paid the £1500 at Wollaston BMW."
• "All taken care of under the warranty, even had a call from the owner to make sure it was ok."
• "Had a minor issue with the break pads and discs which Clint personally saw to this problem and had new discs and pads put on."
• "Crystal took the vehicle back, gave me a courtesy car and fixed the fault with ease."
• "Rectified a brake problem under the warranty - we rang to enquire about the problem, they said bring it in and sorted out the problem there and then."
• "The car was collected from my work at a time that suited me all the issues were sorted, I was kept informed & the vehicle was delivered back to me at a time that suited me."

Cons:

• "Booked a viewing on a vehicle the day before. Drove up the next day first thing for my appointment, to find the car is sold. Dealer did not even contact me or give me any apologies."
• "The worst experience ever. My partner applied for a finance for a car, the finance has been approved in the same day and they sold the car to someone else in the same day! Rubbish dealership. Do not recommend."
• "Avoid at all costs. Sold us a car that needed multiple repairs after a short."
• "They refused any refund after the third breakdown issue and we lost £6k in 8 weeks with the vehicle."
• "Requested the deposit back but it has been 2 weeks and every time I am told it going to take 14 days then 7 days then 2 days."
• "They only cover warranty under working hours so never had chance to look at it."
• "I offer to fix the car and there can pay the bill but not except from them."

Purchase and Sales Experience

Pros:

• "I had a great experience with Clint and his team, and would 100% recommend."
• "Fantastic!"
• "From my first look at the company website and first telephone call, through to making my purchase has been flawless!!!"
• "The Best Experience ever had when purchasing a car."
• "Lovely car buying experience. Family run. Up for a deal to get you in the car you want."
• "Would highly recommend and will be returning for my next car."
• "Great place. No pressure sales, very helpful, friendly and professional staff. Car (Audi A3) was provided MOTd and serviced, and reasonably priced."

Cons:

• "Would not recommend these con artists to my worst enemy."
• "WASTE OF TIME GO ELSEWHERE."
• "Totally unreliable company to deal with."
• "This garage has left us with a very bad taste and made us cautious about buying from an independent garage again."
• "I went to buy a car from Crystal Motors based on their reviews but have no idea how they got almost 5* reviews."
• "Deeply regret buying from this company."
• "The most unreliable and untrustworthy motor company."