Armac Veterinary Group Ltd, Bury A&E Reviews Summary

Customer Service

Pros:

• "They make you feel relaxed and confident to be able to talk about anything you need to discuss they are kind and caring."
• "We would like to personally thank Zoe & Jade for going the extra mile, it made such a huge difference to the whole situation."
• "The staff were so caring and highly professional, not only towards our beloved pet but to us her owners too."
• "The lady on the reception was so calm and patient and helped us with our insurance claim which made everything so much easier."
• "The whole team are so caring and understanding thanks again armac xx."
• "Every step of the treatment explained and nothing is too much trouble."
• "The women who dealt with me was so caring and compassionate I could not of asked for anyone better."

Cons:

• "The vet did not even come out to explain"
• "rest of the staff gave me an impression that we are there for them not other way around"
• "I was directed to reception no sorry for your loss"
• "there was no empathy no compassion no care"
• "The receptionists main priority was to complain between themselves about another patient wanting to complain"
• "Also your Veterinary Surgeon handled the complaint appallingly."
• "The worst part is the lack of due care towards customers and the rudeness of Dr Cronin the practise Vet Lead."

Cost & Pricing

Pros:

• "and the charges very reasonable"
• "Whilst we were bracing ourselves for the price of the out of hours service it was actually all very reasonable."
• "As for treatment and pricing - they do not give medication unless absolutely necessary, and pricing is very fair."

Cons:

• "Charged 210 to put a rabbit to sleep after being told 120, when it came to paying other fees had been added on eg not being registered with them etc."
• "Avoid like the plague unless you want to lose a lot of money."
• "Be prepared to pay more than what they quoted as all medications are added to the bill without asking."
• "they demanded an extra £2500 from the owner"
• "Price of an emergency c section has gone up over £1000 in less than 6 months."
• "Pay them £1500"
• "The bill was £350. Nearly equivalent to the cost of my Vet actually performing an extraction, scale and fixing the problem themselves."

Professionalism & Expertise

Pros:

• "The main 2 vets, Marcus Cronin and Charlotte Swain are two of the most professional, empathetic and decent vets I have ever had the pleasure to meet."
• "The vet was very caring and professional, explaining the treatment options"
• "Antonio who was extremely knowledgable and supportive"
• "The vet nurse who took care of our dog...was so caring and knowledgeable also."
• "Hayley is another vet who is prepared to go above and beyond the call of duty."
• "The vet on duty was really lovely and she gave us really good, sensible advice which outlined everything to us really clearly."
• "I have always found them attentive to the pets and they listen to the signs you are describing."

Cons:

• "Letting two pets left for dying"
• "AVOID IF POSSIBLE! Careless and untrusted vets...Consultation and false ultrasound scan which cost me £356 resulted in losing my kitten and putting my pregnant cat at risk of death."
• "Absolutely barbaric !!!!! The practice should be shut down immediately.."
• "Highly don't recommend taking any exotic small animals there as the vets don't know what they're doing."
• "The professionalism was disappointing."
• "If you don’t offer services, make it clear."
• "The vet who sees us in the emergency clinic, was acting like he does not like dogs"

Facility & Accessibility

Pros:

• "We called at 8:30pm and had an appointment for 9:15pm the same night."
• "All the staff are friendly and are very welcoming when you enter."
• "Being a 24hr practice for accident and emergencies is a bonus too"

Cons:

• "the premises should be shut down as it is dirty and not fit for purpose"
• "there was no where to properly sit one chair"
• "Made to wait 55 mins. My dog dying"
• "Just a note, you can park at the front of the vets and have to get a yellow card from inside the vets which gives you 30 mins free parking."